Summary
Overview
Work History
Timeline
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Jamal Dawson

Jamal Dawson

Grand Rapids,MI

Summary

I'm a proactive professional who excels at building collaborative teams to achieve shared objectives. With a strong focus on customer service, effective communication, and optimizing team performance, I'm dedicated to reaching our achievement-oriented goals. I have a knack for guiding and motivating others to exceed expectations and deliver exceptional results, as evidenced by my successful track record across various roles.

Overview

7
7
years of professional experience

Work History

Development & Administrative Assistant

Grand Rapids Children's Museum
05.2021 - Current
  • Produced 20 reports yearly, aiding decision-making and strategy, boosting fundraising revenue.
  • Supported in crafting effective fundraising materials and managing mass mailings to 15,000+ recipients, raising donation response rates.
  • Aided in donor database management, ensuring data accuracy, and improving donor retention.
  • Orchestrated executive schedules, arranging 100+ meetings and travel for stakeholders, optimizing time.
  • Provided administrative assistance for 12 board meetings yearly, ensuring accurate documentation and board efficiency.
  • Organized 10 conferences and 12 monthly meetings annually, ensuring timely execution.
  • Coordinated six staff events yearly, fostering team unity and a positive workplace.
  • Acted as a liaison between six departments, promoting communication and collaboration for improved efficiency.
  • Oversaw office inventory and supply levels for seamless daily operations.
  • Processed donations promptly and accurately, boosting donor satisfaction and loyalty.
  • Provided logistical support for five events yearly, maintaining high customer service standards and attendee satisfaction.

End User Technology Service

Corewell Health
12.2022 - 03.2023
  • Managed oversight of contracted IT companies, ensuring adherence to established processes and standards.
  • Conducted comprehensive analysis of existing systems, pinpointing areas for enhancement. Designed and implemented new infrastructure solutions to optimize the organization's IT environment for efficient operation.
  • Proficiently utilized the KnowBe4 platform to conduct security awareness training and simulated phishing tests, significantly bolstering staff cyber-security awareness.
  • Performed in-depth analysis and administrative tasks involved in the planning, design, and installation of both new and existing personal computer-based applications.
  • Delivered expert help desk support, adeptly troubleshooting software and hardware issues, providing MS Office Suite assistance, managing email user accounts, and resolving technical problems.
  • Provided hardware configuration and maintenance support, including installation, upgrades, and routine maintenance tasks. Offered remote PC support for seamless operations.
  • Managed network account maintenance tasks, such as new user setup, user offboarding, group management, and network accessibility support.
  • Demonstrated flexibility by undertaking additional duties and responsibilities as assigned by management.

Human Resources Intern

Corewell Health
05.2022 - 09.2022
  • Supported recruitment efforts by posting job openings, reviewing resumes, and coordinating interview schedules.
  • Assisted in the onboarding process for new employees, including preparing paperwork and facilitating orientation sessions to ensure a smooth transition into the company.
  • Maintained accurate employee records by updating personal information, tracking attendance, and managing digital and physical files in compliance with confidentiality protocols.
  • Provided administrative support for employee benefits programs, including enrollment assistance, responding to inquiries, and managing benefit-related documentation.
  • Coordinated training sessions and workshops for employees, tracked training progress, and collected feedback to enhance employee development initiatives.
  • Ensured compliance with HR policies and procedures by updating employee handbooks, communicating policy changes, and addressing employee inquiries.
  • Assisted in handling employee relations issues by facilitating communication, resolving conflicts, and addressing complaints in a timely and professional manner.
  • Supported the performance management process by tracking evaluations, providing reminders, and compiling performance data for analysis.
  • Gathered and analyzed HR data, such as turnover rates and recruitment metrics, to provide insights for decision-making and strategic planning.
  • Contributed to special HR projects and initiatives, including diversity and inclusion programs and employee engagement surveys, to support the overall objectives of the HR department.

Floor Manager

Grand Rapids Children's Museum
09.2017 - 04.2020
  • Played a crucial role in hiring top talent by posting job openings, reviewing resumes, and coordinating interviews efficiently.
  • Facilitated smooth onboarding for new employees, preparing paperwork and conducting orientation sessions meticulously.
  • Maintained accurate and confidential employee records, managing digital and physical files securely.
  • Provided skilled support for employee benefits, aiding in enrollment and managing related documentation promptly.
  • Organized and managed training sessions, gathering feedback for ongoing improvement in employee development.
  • Ensured compliance with HR policies, updating handbooks and addressing inquiries promptly.
  • Assisted in resolving employee issues, promoting effective communication and resolving conflicts professionally.
  • Supported performance management by tracking evaluations and compiling performance data for analysis.
  • Analyzed HR data for insights into turnover rates and recruitment metrics, aiding strategic planning.
  • Contributed to special HR projects like diversity programs and engagement surveys in line with departmental goals.

Timeline

End User Technology Service

Corewell Health
12.2022 - 03.2023

Human Resources Intern

Corewell Health
05.2022 - 09.2022

Development & Administrative Assistant

Grand Rapids Children's Museum
05.2021 - Current

Floor Manager

Grand Rapids Children's Museum
09.2017 - 04.2020

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Jamal Dawson