Jamal Divers
Brooklyn,NY
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Experienced leading team members on-time job completion, assign tasks, training employees, providing feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Providing leadership and vision which drives teams to meet goals. Energetic and successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. And seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Supervisor
Winfield Security
02.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Dispatcher Office Assistant
Winfield Security
07.2022 - Current
- Communicated with guards and clients to ensure healthy work environments.
- Maintained updated and detailed records of calls in physical and electronic database.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Advised regarding delays and special circumstances.
- Closely monitored dispatch board to ensure employees are on post.
- Proficient in Valiant program.
- Managed well over 100+ calls from guards and clients pertaining to issues on sites or contract development, such actions have both increased employee moral along with aiding company maintain and increase contracts along with enforcement of policy to company staff.
Security Guard
Winfield Security
11.2019 - 08.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Cashier
Walgreens
03.2017 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
No Degree - Business Management
Borough of Manhattan Community College of The City University of New York
New York, NYHigh School Diploma -
South Shore High School
Brooklyn, NY06.2015
Skills
- Following Supervisor Instructions
- Multidisciplinary Collaboration
- Team Leadership
- Productivity Improvement
- High-Pressure Environments
- Management
- Maintaining Compliance
- Cultural Awareness
- Schedule Oversight
- Company Standards
- Service Planning
- Corrective Actions
Timeline
Supervisor
Winfield Security
02.2023 - Current
Dispatcher Office Assistant
Winfield Security
07.2022 - Current
Security Guard
Winfield Security
11.2019 - 08.2022
Cashier
Walgreens
03.2017 - 07.2019
No Degree - Business Management
Borough of Manhattan Community College of The City University of New York
High School Diploma -
South Shore High School
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