Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jamal Duverneau

Summary

Reliable Mover familiar with scheduling, customer service and compliance. Strong time management and conflict resolution skills. Proficient Mover versed in packing, loading and unloading items in safely and securely. Clear communicator and collaborative team player with unparalleled work ethic. Familiar with scheduling, customer service and compliance. Strong time management and conflict resolution skills. Knowledgeable Mover driven to exceed expectations in all areas with resourcefulness and problem-solving strengths. Quick learner skilled at adapting to changing demands. Maintain high levels of customer service on busy and high-demand days. Hardworking [Type] team member skilled in safely moving heavy loads manually or using forklifts and pallet jacks. Punctual, reliable and dedicated to teamwork. Good maintenance and repair skills with training in [Area of expertise].

Overview

3
3
years of professional experience

Work History

Valet Parking Attendant

Reef One
12.2023 - Current
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Ensured vehicle safety by performing thorough inspections before and after each parking assignment.
  • Maximized space utilization by strategically organizing the parking lot to accommodate more vehicles.
  • Assisted guests with luggage, maintaining a courteous and professional demeanor at all times.
  • Collaborated with hotel staff to ensure seamless communication regarding guest arrivals and departures.
  • Reduced wait times for customers by quickly identifying their vehicles upon arrival at the valet stand.
  • Expedited vehicle retrieval process by utilizing an effective key management system for quick access to keys when needed.
  • Upheld company policies consistently, ensuring adherence to dress code, punctuality, and professional conduct standards among staff members.

Lead Ramp Agent

Swissport USA
07.2023 - Current
  • Enhanced ramp safety by consistently enforcing proper procedures and guidelines.
  • Streamlined aircraft turnaround times through efficient coordination of ground support equipment and personnel.
  • Maintained accurate records for flight schedules, delays, and cancellations to ensure smooth operations.
  • Boosted team morale by fostering a positive work environment and providing clear communication channels.
  • Ensured timely departures by effectively managing the loading and unloading of cargo and luggage.
  • Expedited baggage handling processes, reducing passenger wait times and increasing customer satisfaction.
  • Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
  • Coordinated ground crew activities to complete objectives on schedule.

Manager

McDonald's
04.2022 - 07.2023
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
  • Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Retail Sales Associate

Express Clothing
09.2022 - 12.2022
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Service Porter

Honda Of Aventura
05.2022 - 08.2022
  • Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
  • Assisted in reducing vehicle maintenance times with timely delivery of parts and tools to technicians.
  • Improved overall cleanliness and appearance of the dealership by regularly washing and detailing vehicles on display.
  • Streamlined inventory management by conducting regular audits of vehicles on the lot and updating records accordingly.
  • Contributed to positive customer experiences by providing shuttle transportation when necessary.
  • Facilitated smooth operations within the service department through effective communication with team members and supervisors.
  • Ensured safety compliance by keeping service areas free of hazards and maintaining proper signage where required.
  • Reduced wait times for customers through efficient organization of vehicle intake process during peak hours.
  • Expedited vehicle turnaround times by coordinating closely with technicians on repair status updates for customers.
  • Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.

Team Member

Panera Bread
04.2021 - 07.2022
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Managed company participation in food safety audits, and reviews by third parties, customers and regulatory agencies.

Education

High School Diploma -

Miami Edison Senior High School
Miami, FL
06.2023

Skills

  • Positive Attitude
  • Professional Appearance
  • Patience and Tolerance
  • Organizational Skills
  • Ability to Follow Directions
  • Reliability and Punctuality
  • Attention to Detail
  • Effective Communication
  • Time Management Abilities
  • Cash Handling Experience
  • Clean Driving Record
  • Multitasking Capabilities
  • Quick Decision Making

Languages

English
Native or Bilingual
Haitian Creole
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working

Timeline

Valet Parking Attendant

Reef One
12.2023 - Current

Lead Ramp Agent

Swissport USA
07.2023 - Current

Retail Sales Associate

Express Clothing
09.2022 - 12.2022

Service Porter

Honda Of Aventura
05.2022 - 08.2022

Manager

McDonald's
04.2022 - 07.2023

Team Member

Panera Bread
04.2021 - 07.2022

High School Diploma -

Miami Edison Senior High School

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Jamal Duverneau