Summary
Overview
Work History
Education
Skills
Timeline
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Jamal Ellis

Tallassee,AL

Summary

Results-oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on banking services and products and recommending best options to meet long- and short-term needs.

Overview

9
9
years of professional experience

Work History

Assistant Branch Manager

PNC Bank
10.2022 - Current
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Demonstrated knowledge of branch financial products, loans and lines of credit.
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
  • Developed sales strategy to meet established sales objectives.
  • Coached and developed branch staff by offering constructive feedback and training opportunities.
  • Implemented process improvements to increase productivity.
  • Wrote and administered employee performance reviews to monitor customer service and personal sales of member team.
  • Assessed employee performance and developed improvement plans.

Credit Union Fraud Analyst (REMOTE)

Jack Henry & Associates
10.2019 - 11.2022
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
  • Gathered evidence for examination, including recorded and written statements, financial documents, and audio materials.

Universal Banker Teller

Woodforest National Bank
08.2018 - 10.2019
  • Educated customers on use of banking website and mobile apps.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Executed wire transfers, stop payments and account transfers.
  • Cross-sold credit cards, loans and other bank products.
  • Processed applications for new accounts.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.

HR Generalist

Kia Motors Manufacturing Georgia
06.2017 - 08.2018
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Managed payroll processing and benefits to compensate employees for service rendered.

Bank of America Call Center Supervisor

SYKES
01.2015 - 05.2017
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
  • Executed Monthly Performance Plans with representatives to to identify production gaps.
  • Maintained up-to-date knowledge of products and services offered to customers.
  • Facilitated regular team meetings to discuss challenges, successes and strategies.

Education

Trade - Finance And Business

Montgomery Job Corps Center
Montgomery, AL

GED -

Montgomery Job Corps Center
Montgomery, AL
05.2014

Skills

  • Customer Retention
  • Relationship Building and Management
  • Audit Preparation
  • Loan Application Evaluation
  • Loan Product Expertise
  • Account Management
  • Team Development
  • Data Inputting
  • Deposit and Withdrawal Management
  • Financial Transactions
  • Money Handling
  • Transaction Processing
  • Signature Verification
  • Account Updating
  • Balance Transfers
  • Transaction Review
  • Fraud Detection
  • Effective Communication
  • Telephone and Email Etiquette
  • Call Management
  • Loss Prevention
  • Dispute Resolution
  • Case Management
  • Verbal and Written Communication
  • Data Analysis
  • Management Development
  • Pre-Employment Screening
  • Talent Management
  • Employee Retention
  • Training Development
  • Recruiting
  • Staff Management
  • Employee Relations
  • Microsoft and Excel
  • Profit and loss management
  • Audit preparation
  • Banking

Timeline

Assistant Branch Manager

PNC Bank
10.2022 - Current

Credit Union Fraud Analyst (REMOTE)

Jack Henry & Associates
10.2019 - 11.2022

Universal Banker Teller

Woodforest National Bank
08.2018 - 10.2019

HR Generalist

Kia Motors Manufacturing Georgia
06.2017 - 08.2018

Bank of America Call Center Supervisor

SYKES
01.2015 - 05.2017

Trade - Finance And Business

Montgomery Job Corps Center

GED -

Montgomery Job Corps Center

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