Jamal Francis
Baytown,TX
Summary
Precise Network Administrator/Quality Assurance Manager proficient in all QA operations, policies and procedures. Experience with hiring and developing individual team members. Committed to thoroughly assessing product quality and manufacturing processes to achieve excellent results and customer satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
4892 Sam's Quality Assurance/Systems Manager
Walmart Sam's
03.2023 - Current
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Restructure inventory storage locations to be utilized at 100% efficiency.
- Monitor inventory errors and damages, allowing more profits and fewer shortages in sales.
- Ensuring %100 no damaged freight leaves the building to members.
Quality Assurance Manager/Network Administrator
Walmart Import Distribution
01.2021 - Current
- Ensure stable operation of computer networks.
- Planned, developed, installed, configured, maintained, supported, and optimize all network hardware, software, and communication links.
- Monitor network performance, availability, and utilization and test for weaknesses. Prevent 10% of attack success year over year.
- Established and tracked quality department goals and objectives.
- Implemented new quality assurance and customer service standards.
Quality Assurance Area Manager
Walmart Import Distribution
01.2017 - 01.2021
- Positively impacted business by correcting cycling errors and improving building accuracy by 5%.
- Produced exceptional data and increased quality, engagement, and productivity that gained respect and flexibility from senior leadership to operate with minimal supervision.
- Prepared, reviewed, and analyzed daily workload and staffing data with performance projections to capitalize on opportunities to improve processes, quality, and safety.
- Actively listened to customers, handled concerns quickly, and escalated significant issues.
- Handled 50 calls per day to address customer inquiries and concerns.
- Maintained the quality of $512 million dollars of inventory at any point in time.
Import Associate
Walmart Distribution Center
01.2004 - 01.2017
- Provided training and support to managers and associates in all departments to achieve 100% of processes in all areas.
- Implemented and oversaw process execution over multiple workloads through root cause analysis while providing data and awareness to associates and managers to increase productivity and maintain quality.
- Effectively took ownership of our weekend shift department. Utilized leadership skills to assist in proper judgment decision-making.
- Increased customer satisfaction by resolving issues.
- Prepared different written communications, reports, and documents.
- Created spreadsheets in Microsoft Excel to track performance in week-by-week increments to target and improve quality.
Education
Information Technology Cyber Security Management -
SNHU, Southern New Hampshire University
Online03.2027
Certificates - Cyber Security Fundamentals
My Computer Career .com
South Carolina 03.2022
High School Diploma -
Ross S. Sterling
Baytown, TX2005
Skills
- Analytical and Critical Thinking
- Self- Motivated
- Strategic/Problem Analysis
- Strong Verbal and Written Communication
- Adaptable and Flexible
- Critical Decision Making
- Time Management
- Detail Oriented
- Multi – Tasking
- Staff training and development
- Operational budget forecasting
- Inventory control management
- Fluent in Microsoft Excel
Certification
MTA Security fundamentals
MTA Networking
CompTia A+ core1
Timeline
4892 Sam's Quality Assurance/Systems Manager
Walmart Sam's
03.2023 - Current
Quality Assurance Manager/Network Administrator
Walmart Import Distribution
01.2021 - Current
Quality Assurance Area Manager
Walmart Import Distribution
01.2017 - 01.2021
Import Associate
Walmart Distribution Center
01.2004 - 01.2017
Information Technology Cyber Security Management -
SNHU, Southern New Hampshire University
Certificates - Cyber Security Fundamentals
My Computer Career .com
High School Diploma -
Ross S. Sterling