Jamal Harvall
Concord,NC
Summary
Enthusiastic team player with a proven ability to thrive in fast-paced environments. Currently seeking professional growth in a challenging work setting. Extensive customer service experience and confident in making a significant impact on achieving company goals. Eager to contribute skills and contribute to the organization's success.
Overview
13
13
years of professional experience
Work History
Assistant Manager
T-Mobile
01.2020 - Current
- Monitoring sales floor to minimize potential damage or theft to items on display
- Having coaching conversations with fellow mobile experts, in order to ensure that each employee maximizes their full knowledge and potential with each customer
- Updating employees on current promotions that have begun or are ending, to minimize the potential of future escalations
- Managing inventory based on monthly metrics/goals
- Samsung pro advocate: responsible for keeping employees up to date on the latest Samsung releases and features
- Keeping demo displays up to date
- Resolving customer escalations
- Opening/closing store, counting drawers, handling money/cashdrops etc.
Assistant Manager
Sprint
01.2019 - 01.2020
- Monitoring sales floor to minimize potential damage or theft to items on display
- Having coaching conversations with fellow mobile experts, in order to ensure that each employee maximizes their full knowledge and potential with each customer
- Updating employees on current promotions that have begun or are ending, to minimize the potential of future escalations
- Managing inventory based on monthly metrics/goals
- Samsung pro advocate: responsible for keeping employees up to date on the latest Samsung releases and features
- Keeping demo displays up to date
- Resolving customer escalations
- Opening/closing store, counting drawers, handling money/cashdrops etc.
Assistant Store Manager
Touchtel Communications
01.2014 - 01.2018
- Keeping detailed account records and contact logs for each employee
- Responding to all customer inquiries, in a timely manner
- Presenting on-site sales presentations to existing and potential customers
- Liaison between support staff and customer
- Assisting store manager in recruiting diligent professionals, committed to high principles of service and performance
- Responsible for all cash and cash drops in the store
- Prepping daily, weekly, and quarterly sales reports
- Training newly hired employees.
Assistant Store Manager
R&L Foods- Wendy's
01.2012 - 01.2014
- Training new hires, as well as coaching employees through their shift
- Ensuring each customer receives good quality food, in a timely manner
- Responsible for truck orders and food inventory
- Responsible for all cash and cash drops in the Restaurant
- Ensuring/maintaining restaurant cleanliness
- Resolving customer escalations in a fashionable manner.
Education
Hunters College
New York, NYSkills
- Excel
- Microsoft Word
- Task Delegation
- Employee Scheduling
- Product and service knowledge
- Recruiting and interviewing
- Money Handling
- Sales Strategies
- Staff Supervision
Professional Development
- R&L Foods Safe Serve Certification
- Digital International, Inc. Reston, Virginia - 2001
- Web Development Series Certificate
- E-Commerce Series Certificate
Timeline
Assistant Manager
T-Mobile
01.2020 - Current
Assistant Manager
Sprint
01.2019 - 01.2020
Assistant Store Manager
Touchtel Communications
01.2014 - 01.2018
Assistant Store Manager
R&L Foods- Wendy's
01.2012 - 01.2014
Hunters College