JAMAL HASANKHIL
Irvine,CA
Summary
Dynamic Program Director with eight years of progressive experience at Akua, advancing from Behavioral Technician to leadership through a proven track record of performance, reliability, and operational excellence. Expertise includes mental health and substance use operations, KPI management, census growth strategies, staff coaching, compliance adherence, and oversight of multiple facilities. Maintained a 4.0 GPA while earning a Bachelor of Science in Health Sciences from Grand Canyon University. Certified CADC-II (A066170425), dedicated to driving impactful outcomes in behavioral health settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Program Director
Akua Mind & Body
01.2024 - 01.2025
- Directed operations, staffing, and compliance across multiple levels of care.
- Managed KPIs and maintained census above 75 percent.
- Oversaw budgeting, spending controls, facility maintenance, and vehicle upkeep.
- Held one-on-one coaching sessions to motivate staff and build accountability.
- Supervised documentation accuracy, weekly audits, payroll, PTO, and schedules.
- Strengthened client satisfaction through direct communication and issue resolution.
- Led weekly management meetings focused on culture, workflow, and communication.
Program Manager
Akua Mind & Body
07.2023 - 04.2024
- Monitored KPIs, census targets, and operational flow.
- Conducted staff coaching, performance reviews, and accountability meetings.
- Managed facility upkeep, inventory, and vehicle maintenance.
- Oversaw documentation, safety checks, med logs, and intakes.
- Managed payroll entries, weekly schedules, and PTO approvals.
- Enhanced client satisfaction through consistent communication and problem-solving.
Lead Behavioral Technician
Akua Mind & Body
01.2020 - 01.2024
- Supervised tech teams and reinforced compliance and documentation standards.
- Trained new hires on intake procedures, safety checks, and crisis response.
- Supported scheduling, performance concerns, and weekly audits.
- Ensured strong customer service and a positive client experience.
Behavioral Technician
Akua Mind & Body
01.2017 - 01.2020
- Provided direct client care, EMR documentation, and behavioral monitoring.
- Assisted with admissions, vitals, searches, and crisis support.
- Built foundational experience leading to multiple promotions.
Education
Bachelor of Science - Health Sciences
Grand Canyon University
Phoenix, AZ06-2027
High School Diploma -
University High School
Irvine, CA06-2012
Skills
- Team Coaching
- Policy implementation
- KPI Management
- Customer relations
- Budget management
- Compliance
- Crisis Response
- Operations oversight
- Facility Oversight
- Payroll
- Scheduling
- Customer Service
- Partner Collaboration
- Organizational leadership
- Strategic leadership
- Innovation and creativity
- Conflict resolution
- Safety protocols
- Stakeholder engagement
- Recruitment and hiring
- Training and development
- Community engagement
- Cost control
- Personnel supervision
Certification
CADC-II — A066170425
Languages
Hindi
Professional Working
English
Native or Bilingual
Urdu
Professional Working
Persian
Full Professional
Timeline
Program Director
Akua Mind & Body
01.2024 - 01.2025
Program Manager
Akua Mind & Body
07.2023 - 04.2024
Lead Behavioral Technician
Akua Mind & Body
01.2020 - 01.2024
Behavioral Technician
Akua Mind & Body
01.2017 - 01.2020
Bachelor of Science - Health Sciences
Grand Canyon University
High School Diploma -
University High School