JAMA L. HASTE
North Fort Myers,FL
Summary
A customer-focused Call Center Professional with 10+ years of experience in high-volume call centers. A proven track record of interfacing with diverse clientele and identifying opportunities to improve the customer experience. Adept at building relationships and mitigating conflicts.
Overview
22
22
years of professional experience
Work History
Contact Center Support Expert
Insite Managed Solutions
01.2023 - Current
- Providing customer service and problem solving support for Delta Faucet Company
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Customer Care Representative / Training Specialist
Ace Hardware Corporation
07.2017 - 07.2022
- Navigated multiple computer systems and applications to find information.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and team productivity by promoting operational best practices.
Hardware Sales Associate
Tropical Hardware
06.2015 - 07.2017
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
Technical Support Advisor
Career Connection Inc.
01.2011 - 01.2012
- Responded to Apple and Turbotax customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Program Technician
United States Dept. of Agriculture / Farm Service Agency
10.2001 - 07.2009
- Performed wide-ranging administrative, financial and service-related functions.
- Contacted program applicants and obtained required enrollment information, documentation and signatures.
- Explained program regulations and procedures to program users to enable better services utilization.
- Assisted program applicants with form completion, document retrieval and resource management to reduce application delays.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Education
Business/Clerical -
Ivy Tech Community College
Muncie, IN2011
Skills
- Multitasking Abilities
- Dependable and Responsible
- Organization
- Written Communication
- Analytical Thinking
- Organizational Skills
- Customer Service
References
References available upon request.
Timeline
Contact Center Support Expert
Insite Managed Solutions
01.2023 - Current
Customer Care Representative / Training Specialist
Ace Hardware Corporation
07.2017 - 07.2022
Hardware Sales Associate
Tropical Hardware
06.2015 - 07.2017
Technical Support Advisor
Career Connection Inc.
01.2011 - 01.2012
Program Technician
United States Dept. of Agriculture / Farm Service Agency
10.2001 - 07.2009
Business/Clerical -
Ivy Tech Community College
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