Jamal Martin
Driver
Grain Valley,MO
Summary
Experienced Truck Driver offering solid work ethic, safe driving history and stable background in diverse transportation roles. Knowledgeable about trucks and trailers, including loading, unloading and securing different types of products. Well-coordinated in handling all customer, documentation, and business needs.
Overview
7
7
years of professional experience
Work History
Truck Driver
Bentley's Loyalty Logistics LLC
Grain Valley, MO
02.2020 - Current
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Communicated with dispatchers regarding pickup and delivery times.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, and dangerous curves in order to plan the most efficient routes.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Obtained signatures needed to complete and process paperwork.
- Followed regular schedule of pickups for individual customers and groups.
Kitchen Manager
Lee's Chicken
Saint Louis, MO
03.2017 - 10.2020
- Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
- Developed and implemented kitchen policies, procedures and quality standards.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Ensured compliance with health and safety regulations.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Trained new employees on kitchen procedures and policies.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Received, organized and rotated paper goods and food ingredients.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Resolved problems or concerns to satisfaction of involved parties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Coached staff on strategies to enhance performance and improve customer relations.
- Explained goals and expectations required of trainees.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Education
High School Diploma -
Lafayette High School
Wildwood, MO05-2018
Associate of Arts - Business Administration
Millikin University
Decatur, ILSkills
- Safe Driving
- Equipment Operation
- Delivery Scheduling
- Load security
- Route Management
- Document Management
- Shipping and packaging
- Lift up to 50 pounds
- Strong Work Ethic
- Accurate record keeping
- Problem-solving capabilities
- Customer-Oriented
Accomplishments
- Diploma
- Leadership Award
Timeline
Truck Driver
Bentley's Loyalty Logistics LLC
02.2020 - Current
Kitchen Manager
Lee's Chicken
03.2017 - 10.2020
High School Diploma -
Lafayette High School
Associate of Arts - Business Administration
Millikin University
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