JAMAL MICKLE
Astoria,NY
Summary
Hospitality professional with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Working the ranks of the FOH; from busser, to barback, to the bartender, I truly emphasize the importance of teamwork. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences .
Overview
11
11
years of professional experience
Work History
Bartender
Pier 17
06.2023 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Kept bar presentable and well-stocked to meet customer needs.
- POS operation.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsell with extensive knowledge of the menu and products offered.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Barback
The Dead Rabbit
01.2023 - 12.2023
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Prepare the bar for service
- Restock alcohol, kegs, batches, garnishes, glassware, and etc
- Replenish gas lines
- Assisted in setting up and breaking down bar area for special events.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
Table Attendant
The Brooklyn Mirage
01.2022 - 12.2022
- Assist Cocktail Waitresses with clearing and resetting tables and other service needs
- Run food and beverages
- Prepare utensils, napkins, plates and etc for service
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Arranged tables and chairs for special occasions and events.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
Barback
The Rock
01.2019 - 12.2019
- Company Overview: (MasterCard Pop-up Restaurant at Spring Place Members Club)
- Assist Bartender with service needs
- Maintenance
- Prepare the bar for service
- Restock alcohol, batches, garnishes, cups, and etc
- Prepare garnishes for service needs
- Inventory
- Learn Swahili and East African customs from the original restaurant located in Tanzania
- (MasterCard Pop-up Restaurant at Spring Place Members Club)
Barback
US Open
01.2019 - 12.2019
- Company Overview: (The United States Open Tennis Championships)
- Assist Bartenders with service needs
- Maintenance
- Prepare the bar for service
- Restock alcohol, kegs, batches, garnishes, cups, and etc
- Prepare garnishes for service needs
- Inventory
- (The United States Open Tennis Championships)
Barback
Pier 17
01.2018 - 12.2018
- Company Overview: (Rooftop at Seaport)
- Assist Bartenders with service needs
- Maintenance
- Prepare the bar for service
- Restock alcohol, kegs, batches, garnishes, cups, and etc
- Prepare batches for cocktails
- Prepare garnishes for service needs
- Inventory
- (Rooftop at Seaport)
Busser
Le Bain
01.2017 - 12.2017
- Company Overview: (The Standard Hotel)
- Assist servers and Bartenders with service needs
- Prepare garnishes and cups for service needs
- Construct the setup of the rooftop lounge and club
- Keep maintenance up to standard
- (The Standard Hotel)
Busser
La Marina
01.2014 - 12.2016
- Assist servers with clearing and resetting tables and other service needs
- Run food and beverages
- Prepare utensils, napkins, plates and etc
- For service
- Construct the setup of the dinning room
- Keep maintenance up to standard
Education
B.A. - Media Production (Video/Audio)
American InterContinental University
Atlanta, GA01.2012
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
Volunteer Experience
- Server, H.O.S.E.A Feed the Hungry (Thanksgiving Food Drive), Atlanta, GA, 01/01/10, 12/31/10, Prepare plates for guest., Passe out food to guest.
- Sports Activity Coordinator, Kiwanis International (Kiwanis Kids Cultural Challenge), Atlanta, GA, 01/01/10, 12/31/10, Organize activities, Supervise kids play, Announce winners and present awards
Timeline
Bartender
Pier 17
06.2023 - 10.2024
Barback
The Dead Rabbit
01.2023 - 12.2023
Table Attendant
The Brooklyn Mirage
01.2022 - 12.2022
Barback
The Rock
01.2019 - 12.2019
Barback
US Open
01.2019 - 12.2019
Barback
Pier 17
01.2018 - 12.2018
Busser
Le Bain
01.2017 - 12.2017
Busser
La Marina
01.2014 - 12.2016
B.A. - Media Production (Video/Audio)
American InterContinental University