Jamal Miller
Beaumont,TX
Summary
Accomplished, highly resourceful, and results-oriented executive with comprehensive experience in creating client-centric strategic planning and implementation initiatives to directing multi-unit store sales, marketing, high-quality customer service, operations, inventory, logistics, safety and administration. Expertise in introducing and implementing local business strategy and intentional culture design, creating sales and customer service plans, setting strategic goals, HR management practices, leading cross-dimensional teams, surpassing set KPIs, and securing high performance set primary goals areas. Instrumental in articulating training curriculum, reforming future of learning initiatives, and driving influencing decision making with store management best practices, coaching managers on staffing during variable business levels, and securing bottom-line results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
District Process Captain/Store Leader
PetSmart
06.2016 - Current
- Operated full accountability to streamlining overall store operations, organizing weekly operating schedules, and dispensing weekly payroll reports, with accuracy
- Coached, developed, and implemented strategic initiatives for districts to produce excellent customer service
- Educated future leadership by providing superior coaching to talented associates, develop team collaboration culture, optimize skills, and get promoted into high posts resulting in increasing sales
- Expanded talent acquisition and retention by screening, interviewing, selecting, hiring, onboarding, and mentoring new employees and leaders
- Achieved and beat net promoter score by 7.7% to plan
- Achieved total store sales comp by 7.4%
- Mentors peers and travel the district to assist stores
- Awarded best store in the district for best operating cost at under 13% to plan
- Achieved labor cost by 2% under plan
- Awarded for beating EBITDA plan by over 5%
Owner
Eric J Services
01.2019 - Current
- Successfully operate a small tax business as the sole owner, overseeing all aspects of operations
- Implemented effective marketing strategies to promote and expand the business's customer base
- Developed and executed strategic plans to drive business growth, resulting in increased revenue.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
MASTER OF BUSINESS ADMINISTRATION - MANAGEMENT
Lamar University
Beaumont, TX12.2021
BACHELOR OF ARTS & SCIENCE - undefined
Lamar University
Beaumont, TX12.2012
Skills
- Strategic Planning & Administration
- Business & Operations Management
- Performance Evaluation & Optimization
- People & Organization Development
- Risk Assessment & Mitigation
- Multi-Unit P&L Optimization
- Team Building & Leadership
- Positive Culture Development
- Conflict Resolution & Mediation
- Influencing Decision-making
- Training Manual & Coaching
- Cost Control & Reduction
Certification
- Six Sigma Green Belt
- Project Management- Lean Process
- Executive Management
Timeline
Owner
Eric J Services
01.2019 - Current
District Process Captain/Store Leader
PetSmart
06.2016 - Current
MASTER OF BUSINESS ADMINISTRATION - MANAGEMENT
Lamar University
BACHELOR OF ARTS & SCIENCE - undefined
Lamar University