Jamal Moreland
Riverdale,GA
Summary
To obtain a position as a Claims Specialist that will allow me to serve your needs in a proficient, accurate and timely manner. I strive to be the best in the industry and will serve your customers with the highest integrity.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Internal/External Claims Adjuster
State Farm
05.2021 - Current
- Auto Remote Desk Experience
- Determine liability daily, often handle very irate customers and successfully defuse issues with both the claimant and attorney
- Experienced at setting up rental services and appointments for estimators, claimants and the client
- Successfully defuse attorney and claimant issues when settlement is not what either sought after
- Practice great customer service skills daily with policyholders and attorney's as well as my in office peers
- Prompt for daily work assignments
- Very well organized and detailed
- Always shows professionalism with clients, staff and the claimants
- Willing to travel on very short notice to the desired location of the company that's currently in need
- Very well versed in Insurance Terminology
- Corresponds well with legal counsel, determines what balance the insurance company should pay out on the settlement
- Takes recorded statements and interviews all parties involved
- Evaluate all data such as hospital bills, police reports and other important documents used to properly assess the claim
- Negotiate settlements and authorize payments per the correspondence of the team lead
- Willing To Travel
- Will Obtain State License As Needed
- State Farm Auto & Property Certified
- State Farm Auto Express and Total Loss
- AWC Claims Specialist and Total Loss.
Order Fulfillment Specialist
Home Depot
Riverdale, GA
02.2018 - 08.2018
- I was responsible for a variety of non-sales functions
- Which include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services
- I interact directly with customers or vendors
- Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, I play a critical role in ensuring the highest level of customer satisfaction
- I must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills
- I demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities
- I have experience in these positions: Order Fulfillment Associate, Lot Associate, Customer Service Representative.
Forklift Operator/Warehouse
Walmart Distribution Center
Atlanta, GA
08.2016 - 07.2017
- As a Forklift Operator, I was directly responsible for operating a forklift to move, locate, relocate, stack, and count merchandise
- I was accountable for the safe and efficient operation of the vehicle which included loading and unloading up to four trailers in one work day (8-10hrs shift)
- Additionally, I was required to perform Order Filler and Checker duties
- During Receiving/Put-Away procedures, I was responsible for unloading inbound shipments safely and moving products to storage locations, which included efficiently stacking and storing the merchandise in the appropriate areas
- I was responsible for ensuring inbound and outbound shipments were accurate and free of damage
- If discrepancies were noted, I reported quality variances to shift leadership
- During Order Picking procedures, I was directly responsible for pulling and preparing products for shipment, ensuring that the exact number and type of product is loaded and shipped
- I performed picking duties in an efficient manner that met customer service standards
- During Loading procedures, I efficiently moved product from staging and/or storage areas into trailers awaiting transport
- I have extensive knowledge in operating radio frequency equipment for picking, receiving, put away and load functions.
Forklift Operator/Warehouse
DHL
Union City, GA
12.2015 - 08.2016
- Maintained the facility's equipment and materials and kept them in a neat, clean, and orderly fashion
- Daily, I inspected and performed minor maintenance on the forklift or other equipment I utilized
- During inventory procedures, I ensured appropriate records and reports were correct to guarantee tight inventory control and security was maintained
- I assisted in physical inventories and ensured stock was rotated properly
- I continuously conducted operations in a manner that promoted safety by complying with OSHA and MSDS standards
- As a Certified Crown RM forklift operator, I was responsible for mechanically maintaining the machine's functions by inspecting the forklift to make sure it is in proper working condition
- While operating the forklift, I utilized the machine's attached location device (Motorola VC5090) to guide me to different product locations
- After picking assigned orders, I would utilize the shrink-wrap machine to wrap pallets preparing them for container loading and transportation.
Baggage Driver/Ramp Agent/Baggage Handler
Delta, Airlines Inc.
Atlanta, GA
01.2007 - 11.2015
- I was personally responsible for the daily inspection of Tractor/Baggage Tug MA1 and all Personal Protection Equipment
- I was directly responsible for moving luggage to and from aircraft holds using Tractor/ Baggage Tug MA1, cargo loaders and airport conveyor systems
- My responsibilities also included transferring luggage from check-in areas to departure areas and making sure luggage gets onto the right airplane
- I safely conducted approximately thirteen stops per luggage transfer run, resulting in over eighteen complete luggage transfer runs, totaling over 104 stops per day
- I utilized a Hammerhead Computer to retrieve load sheets utilized to direct luggage pick- up and drop off data
- Efficiently conducted Ramp Agent/Customer Service Agent operations throughout the airport at T, A, B, C, D, E and F Concourses
- As a Bag Room Customer Service Agent, I was directly responsible for making sure bag carts were lined up and staged in order with correct times to be hauled off to its appropriate gate
- My responsibilities continued with ensuring the correct flight number, airplane number, appropriate gate to drop the load and its destination was all included on the appropriate load sheet
- As an Aircraft Loading Agent, I ensured that the gate was clean and prepped for plane arrivals/departures, all Ground Support Equipment was correctly inspected and fully mission capable
- As an Aircraft Loading Agent, I safely conducted up to 10 inbound/outbound daily, totaling 100-350 bags each trip, to include 1000-3500 pounds of freight each.
Education
Computer Science -
Georgia Perimeter College
Decatur, GA01.2006
High School Diploma -
North Clayton High School
College Park, GA01.2005
Skills
- Currently Licensed in GA, LA, FL, KY, NC, NH, OK, SC, VT, CT, DE, MI, OK, TX
- Adjuster License PC, Crop, Auto & WC
- Proficient in Microsoft applications
- AWC Total Loss Auto Remote Desk
- Claims investigations
- Claims Processing
- Highly motivated
Certification
Certified Forklift Operator
Quote
The first one gets the oyster, the second gets the shell
Andrew Carnegie
Timeline
Internal/External Claims Adjuster
State Farm
05.2021 - Current
Order Fulfillment Specialist
Home Depot
02.2018 - 08.2018
Forklift Operator/Warehouse
Walmart Distribution Center
08.2016 - 07.2017
Forklift Operator/Warehouse
DHL
12.2015 - 08.2016
Baggage Driver/Ramp Agent/Baggage Handler
Delta, Airlines Inc.
01.2007 - 11.2015
Computer Science -
Georgia Perimeter College
High School Diploma -
North Clayton High School