Jamal Muse
Bloomington,MN
Summary
Dynamic Senior Technical Support Engineer with a proven track record at Shayba Steelform Industries, enhancing customer satisfaction through effective problem resolution and documentation. Skilled in remote support and critical thinking, I excel in optimizing performance and training teams to achieve operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Technical Support Engineer
Shayba Steelform Industries
2024.10 - 2025.09
- Resolved complex technical issues, improving customer satisfaction and reducing ticket resolution time.
- Developed comprehensive documentation for technical procedures, facilitating knowledge sharing among support staff.
Technician
Nile Energy Company
2022.06 - 2024.09
- Assisted in routine equipment maintenance and troubleshooting to ensure operational efficiency.
- Learned safety protocols and best practices for handling tools and machinery.
- Supported senior technicians in diagnosing and resolving technical issues efficiently.
- Maintained organized workspaces, ensuring compliance with safety standards and procedures.
- Operated diagnostic tools to identify equipment malfunctions under supervision.
- Collaborated with team members to streamline processes and improve workflow efficiency.
Shahani Builders
Internship as Electronic Engineer
2021.08 - 2022.02
Installs and maintains electrical systems in buildings.
Manages and assigns tasks to construction crews, monitors productivity, and ensures work quality.
Education
Bachelor of Science - Electronic Engineering
Hamdard University
Karachi Pakistan Skills
- Remote support
- Data backup and recovery
- Customer support
- Application support
- Mobile device management
- Performance optimization
- Customer service
- Problem-solving
- Critical thinking
- Network troubleshooting
- Problem resolution
- Email communication
- Training and mentoring
Accomplishments
As an Electronic Engineer, one of my key accomplishments was assisting in the design and testing of a power supply circuit that improved energy efficiency by 15%. I also helped troubleshoot and repair PCB boards, reducing equipment downtime in our production line. During my internship, I successfully collaborated with senior engineers to implement an automated testing setup, which made our testing process faster and more accurate. These experiences strengthened my technical skills in circuit analysis, soldering, and diagnostic testing, as well as my ability to work as part of an engineering
Affiliations
I’m not currently affiliated with a formal engineering organization, but I actively follow professional networks like IEEE and technical forums to stay current with new innovations. I also work closely with technicians and engineers in my company, which helps me grow professionally and stay connected with the engineering community.
Certification
Degree
Additional Information
Electronic engineering
Languages
Arabic
Full Professional
English
Professional Working
Hindi
Full Professional
Swahili
Limited Working
Timeline
Senior Technical Support Engineer
Shayba Steelform Industries
2024.10 - 2025.09
Technician
Nile Energy Company
2022.06 - 2024.09
Shahani Builders
Internship as Electronic Engineer
2021.08 - 2022.02
Bachelor of Science - Electronic Engineering
Hamdard University