JAMAL OBEIDAT
NRH,TX
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Jordan Islamic Bank. Skilled in negotiation and complex problem-solving, adept at improving service quality and resolving client issues swiftly. Demonstrates exceptional team leadership and time management abilities, ensuring high-performance team agility and efficiency. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
27
27
years of professional experience
Work History
MANAGER
CISCO TRAVEL PLAZA ( FLYING J)
07.2020 - 05.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Branch Manager
JORDAN ISLAMIC BANK
05.2014 - 04.2017
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
FOREIGN DEPARTMENT
JORDAN ISLAMIC BANK
06.1998 - 04.2014
- Assisted clients in navigating complex regulatory environments by staying current on evolving laws and advising them on compliance strategies.
- handling both internal and external foreign currency exchange operations.
- managing the issuance of letters of credit for import and export.
- handling collection bills, whether for issuance or collection, and managing banking relations with foreign companies.
Teller
JORDAN ISLAMIC BANK
04.1996 - 05.1998
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
BBA - Business Administration
BAGHDAD UNIVERSITY
IRAQ06.1994
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Negotiation
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
MANAGER
CISCO TRAVEL PLAZA ( FLYING J)
07.2020 - 05.2023
Branch Manager
JORDAN ISLAMIC BANK
05.2014 - 04.2017
FOREIGN DEPARTMENT
JORDAN ISLAMIC BANK
06.1998 - 04.2014
Teller
JORDAN ISLAMIC BANK
04.1996 - 05.1998
BBA - Business Administration
BAGHDAD UNIVERSITY
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