Jamal Parks
El Paso,TX
Summary
Dependable U.S. Army Veteran with expertise in customer service, security, and operations within fast-paced environments. Delivered exceptional service through strong communication and problem-solving skills while interpreting quality assurance standards and addressing customer concerns. Focused on enhancing customer satisfaction and improving business processes.
Overview
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Unarmed Security Guard
Sun City Security Service, Inc.
El Paso, TX
12.2021 - 03.2022
- Conducted routine patrols, identifying safety risks and suspicious behavior to enhance overall safety
- Maintained security presence and monitored property, deterring unauthorized activity
- Ensure all access points (doors, gates, exits) remain secure
- Respond quickly to incidents and follow emergency procedures
- Prepared detailed daily activity and incident reports, documenting incidents for future reference and analysis
Bouncer/Security
Eptx bar
El Paso, TX
09.2021 - 11.2021
- Verified identification and enforced policies to ensure safe entry
- De-escalated conflicts and safely removed disruptive individuals to maintain order
- Controlled entry by verifying identification and enforcing policies
- Monitored all areas of venue and supported staff operations to enhance security
Rural Carrier Associate
United States Postal Service
Socorro, TX
05.2021 - 08.2021
- Delivered mail accurately and efficiently, ensuring timely service across assigned routes
- Maintained accountability for packages and collected payments, safeguarding customer trust
- Followed strict procedures for handling and routing mail, ensuring compliance with postal regulations
Production Technician
Federal Mogul Corporation Sealing Systems
El Paso, TX
01.2021 - 03.2021
- Inspected products for compliance with quality and safety standards, ensuring adherence to regulatory requirements
- Assisted in production processes and packaging operations to support efficient workflow and timely delivery
- Operated machinery to assemble sealing systems efficiently.
- Inspected products for quality and compliance with specifications.
- Collaborated with team members to maintain production schedules.
Bouncer/Security
Coconuts bar and grill
01.2020 - 07.2020
- Verified identification and enforced policies to control entry and enhance security
- De-escalated conflicts and safely removed disruptive individuals to maintain order
- Maintained safe environment in high-volume settings to protect patrons and staff
- Supported staff operations and monitored all areas of the venue
Aviation Operations Specialist
U.S. Army
Fort Bliss, TX
03.2012 - 09.2017
- Coordinated flight operations, ensuring real-time communication among stakeholders to maintain operational efficiency
- Managed emergency alerts, enabling rapid response efforts that minimized potential crises impact
- Monitored weather conditions, delivering timely updates to operational reports that supported informed decision-making
- Managed high-value equipment worth over $500,000, ensuring proper maintenance and accountability.
- Reviewed and verified mission-critical documents for accuracy to support operational integrity.
Education
Bachelor of Science - Exercise Science
Lionel University
Carpinteria, CA 09.2023 - 07.2026
High school diploma -
North Clayton High School
College Park, GASkills
- Security Monitoring
- Surveillance Techniques
- Emergency Response
- Asset Tracking
- Compliance monitoring
- Report Documentation
- Quality assurance
- Quality assessment
- Detail orientation
- Problem Solving
- Expert problem solving
- Troubleshooting
- Analytical skills
- Process analysis
- Process improvement
- Workflow optimization
- Dependability
- Time Management
- Adaptability
- Multitasking
- Communication
- Interpersonal skills
- Conflict Resolution
- Team building
- Attention to Detail
- Risk management
- Problem-solving
- Microsoft Office
Awards
Global War On Terrorism Service Medal, Army Service Ribbon, Overseas Service Ribbon (2nd Award), Inherent resolve campaign medal with campaign star, April 2016, Army Basic Aviation Wings, July 2012, Army commendation medal x 2, National Defense Service Medal, Army good conduct medal, Iraq campaign medal with campaign star, Army achievement medal x 2
Military Service
Global War On Terrorism Service Medal, Army Service Ribbon, Overseas Service Ribbon (2nd Award), Inherent resolve campaign medal with campaign star, April 2016, Army Basic Aviation Wings, July 2012, Army commendation medal x 2, National Defense Service Medal, Army good conduct medal, Iraq campaign medal with campaign star, Army achievement medal x 2
Timeline
Bachelor of Science - Exercise Science
Lionel University
09.2023 - 07.2026
Unarmed Security Guard
Sun City Security Service, Inc.
12.2021 - 03.2022
Bouncer/Security
Eptx bar
09.2021 - 11.2021
Rural Carrier Associate
United States Postal Service
05.2021 - 08.2021
Production Technician
Federal Mogul Corporation Sealing Systems
01.2021 - 03.2021
Bouncer/Security
Coconuts bar and grill
01.2020 - 07.2020
Aviation Operations Specialist
U.S. Army
03.2012 - 09.2017
High school diploma -
North Clayton High School