Jamal Peterson
Philadelphia,PA
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
PLCB
Philadelphia, PA
10.2023 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Assistant Manager
PLCB
Philadelphia, PA
12.2022 - 10.2023
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
Liquor Store Clerk 2
PLCB
Philadelphia, PA
03.2021 - 12.2022
- Greeted customers upon entering the store and provided assistance with product selection.
- Verified customer identification to ensure compliance with legal age requirements for purchasing alcohol.
- Maintained cleanliness of store shelves, displays, and checkout areas.
- Stocked shelves with new inventory and rotated existing stock to ensure freshness.
- Operated cash register accurately to process customer payments.
- Processed returns and exchanges in accordance with company policies.
- Assisted customers with loading purchased items into vehicles.
- Executed promotional activities such as setting up displays, placing signs, and tagging merchandise for sale or clearance.
Liquor Store Clerk 1
PLCB
Philadelphia, PA
07.2019 - 03.2021
- Executed promotional activities such as setting up displays, placing signs, and tagging merchandise for sale or clearance.
- Performed daily opening and closing procedures according to established guidelines.
- Answered incoming calls promptly and professionally while providing accurate information about products, services, prices, promotions.
- Provided excellent customer service by addressing inquiries in a timely manner.
- Ordered additional supplies when needed to maintain adequate inventory levels.
- Tracked sales data using POS systems to identify trends in customer buying patterns.
- Prepared special orders for customers that could not be found on the shelf.
- Resolved customer complaints in a courteous and professional manner.
Intermediate Liquor Store Clerk
PLCB
Philadelphia, PA
10.2018 - 07.2019
- Monitored shoplifting activity within the store premises.
- Assisted management with pricing changes or markdowns according to corporate directives.
- Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
- Cleaned and restocked aisles through shifts to maintain customer-ready store.
- Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21.
- Took payment for purchases by cash, credit, debit and personal check and provided correct change.
- Inspired customers to try new items by educating on wines and store promotions.
- Kept till neat and accurate and secured large bills in safe to minimize losses from theft.
SEPTA KEY ATTENDANT
SEPTA
Philadelphia, PA
03.2016 - 12.2016
- Greeted customers, answered their questions and provided them with assistance.
- Ensured that all customer service standards were met or exceeded during each shift.
- Provided accurate change and processed credit card transactions quickly and efficiently.
- Informed management of any safety hazards or customer complaints immediately.
- Responded promptly to customer inquiries regarding services offered or product availability.
- Provided friendly reminders to customers about upcoming events or promotional offers.
- Interacted positively with guests and coworkers to build professional relationships.
- Resolved customer issues to maintain high standards of customer satisfaction.
TICKET RUNNER
SEPTA
Philadelphia, PA
09.2014 - 03.2016
- Organized the storeroom to ensure a safe working environment.
- Delivered goods, documents, and parcels to clients in a timely manner.
- Greeted customers and provided excellent customer service.
- Maintained up-to-date records of deliveries made.
- Assisted in stocking shelves with inventory as needed.
- Provided assistance to customers when necessary by answering questions or providing product information.
- Followed established routes for delivering packages within designated time frames.
- Assisted in receiving goods from suppliers and vendors according to company policies.
- Handled cash transactions accurately and securely according to company procedures.
Education
Some College (No Degree) - Liberal Arts
Community College of Philadelphia
Philadelphia, PAHigh School Diploma -
PREP CHARTER HIGH SCHOOL
Philadelphia, PASkills
- Sales monitoring
- Recruiting and interviewing
- Budget assistance
- Orientating and training
- Meeting facilitation
- Closing oversight
- Business development understanding
- Customer rapport
- Customer service and satisfaction
- Schedule oversight
- Employee performance evaluation
- Employee engagement
- Reporting and documenting
- Team motivation
Certification
- BASIC/INTERMEDIATE/ADVANCED LIQUOR CERTIFICATE IN WINE & SPIRITS
Affiliations
- POETRY
- WRITING
- READING
Accomplishments
- PARTICIPATED IN OUTWARDBOUND PROGRAM
Timeline
Assistant Manager
PLCB
10.2023 - Current
Assistant Manager
PLCB
12.2022 - 10.2023
Liquor Store Clerk 2
PLCB
03.2021 - 12.2022
Liquor Store Clerk 1
PLCB
07.2019 - 03.2021
Intermediate Liquor Store Clerk
PLCB
10.2018 - 07.2019
SEPTA KEY ATTENDANT
SEPTA
03.2016 - 12.2016
TICKET RUNNER
SEPTA
09.2014 - 03.2016
Some College (No Degree) - Liberal Arts
Community College of Philadelphia
High School Diploma -
PREP CHARTER HIGH SCHOOL
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