Jamal Powell
Las Vegas,NV
Summary
Accomplished manager with a proven track record enhancing customer satisfaction and streamlining operations. Expert in staff training and development, alongside adept budget management. Successfully implemented cost-monitoring strategies, leading to significant profitability increases. Skilled in fostering team environments that prioritize accountability and customer support. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Skilled in front-end technologies as well as in various web development technologies such as firewalls and security measures. Dedicated to providing highest quality customer service.
Overview
10
10
years of professional experience
Work History
Coffee Shop Manager
Excalibur Hotel & Casino
2023.12 - 2024.06
- Covered business demands with well-organized schedule and delegation of assignments to coffee shop staff.
- Administered payroll and maintained employee records.
- Oversaw daily coffee shop operations according to company policies.
- Cultivated strong team environment focused on personal accountability, customer support and business success.
Assistant General Manager
Homewood Suite by Hilton Hotels
2018.12 - 2023.09
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Collaborated with other departments to establish productive and timely completion of projects.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
Network Specialist
Health and Human Services Commission
2016.09 - 2023.08
- Installed firewalls and VPNs to increase and manage client network security.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Performed configuration and troubleshooting of Cisco & Arista routing/switching platforms.
- Implemented security strategies on private networks at multiple sites across [Number]-state corporate WAN.
- Identified and immediately resolved issues with network devices.
- Administered software licensing and purchasing for effective installation of network.
- Wrote ad hoc tools and patches to resolve recurring production problems.
- Diagnosed system hardware and software problems using advanced root-cause analysis.
- Incorporated feedback and recommendations from other staff members when modifying software.
- Completed remote repairs involving software solutions and hardware repairs.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
Assistant Store Manager
Taco Bell
2014.08 - 2018.06
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Education
Bachelor of Arts - Business Administration And Management
University of Denver
Denver, CO05.2013
High School Diploma -
Mccallum High School
Austin, TX06.2009
Skills
- Scheduling
- Recruitment and hiring
- Staff Training and Development
- Health and safety compliance
- Cost monitoring
- Customer Retention Strategies
- Marketing and Promotions
- Food Safety Standards
- Customer experience management
- Budgeting and financial management
- Customer Engagement
- Staff Management
Timeline
Coffee Shop Manager
Excalibur Hotel & Casino
2023.12 - 2024.06
Assistant General Manager
Homewood Suite by Hilton Hotels
2018.12 - 2023.09
Network Specialist
Health and Human Services Commission
2016.09 - 2023.08
Assistant Store Manager
Taco Bell
2014.08 - 2018.06
Bachelor of Arts - Business Administration And Management
University of Denver
High School Diploma -
Mccallum High School
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