Jamal Singleton
Fort Lauderdale,FL
Summary
Dynamic and results-oriented professional with a proven track record at Good Greek Moving Company, enhancing client satisfaction and increasing productivity through expert team leadership and training. Skilled in heavy lifting and problem-solving, adept at fostering team collaboration and maintaining meticulous attention to detail. Achieved significant improvements in efficiency and client retention rates by leveraging strong conflict resolution and equipment operation skills.
Overview
3
3
years of professional experience
Work History
Commercial Mover / Team Lead
Good Greek Moving Company
12.2023 - Current
- Maximized workspace functionality at destination sites by carefully arranging furniture and equipment according to client specifications.
- Increased productivity by training new team members on best practices in commercial moving procedures.
- Enhanced client satisfaction by providing professional, courteous service during all aspects of the move.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Prepared furniture and equipment for safe transport by disassembling and properly wrapping each piece.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Improved efficiency by streamlining packing and unpacking processes for commercial moves.
- Maintained accurate inventory records to ensure all items were accounted for throughout the relocation process.
- Facilitated clear communication between clients, supervisors, and coworkers by conveying important information about project details and timelines.
- Demonstrated flexibility in adapting to changing schedules or unexpected circumstances during complex commercial moves.
- Developed lasting relationships with repeat customers through exceptional customer service skills and attention to detail in every project.
- Contributed to a safe work environment by adhering to company policies and OSHA regulations at all times.
- Managed time effectively, completing projects within established deadlines while maintaining high-quality service standards.
- Reduced potential damages through careful handling and proper packing techniques for fragile items.
- Efficiently coordinated with other team members to load/unload trucks quickly, maximizing use of available resources.
- Collaborated with team members to develop efficient strategies for tackling large-scale commercial moves.
- Followed safety protocols to prevent accidents and injuries.
Sales Associate
Foot Locker
05.2022 - 09.2023
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
South Plantation High School
Plantation, FL06.2023
Skills
- Loading and unloading
- Adaptable to change
- Heavy lifting expertise
- Safety protocols adherence
- Stress management techniques
- Problem-solving skills
- Time management
- Adaptable and flexible
- Team collaboration
- Decision-making
- Verbal and written communication
- Truck loading and unloading
- Wrapping and boxing
- Vehicle inspections
- Physical fitness
- Truck loading
- Equipment operation
- Packing expertise
- Conflict resolution
- Payment handling
- Equipment monitoring
- Proper equipment usage
- Neatness
- Safe lifting
- Team lifting
- Willing to learn
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Reliability
- Multitasking Abilities
Timeline
Commercial Mover / Team Lead
Good Greek Moving Company
12.2023 - Current
Sales Associate
Foot Locker
05.2022 - 09.2023
South Plantation High School