J. Edward Smith
Brooklyn,NY
Summary
Service management professional with extensive expertise in delivering and optimizing service operations. History of streamlining processes and improving client satisfaction through robust project management and strategic initiatives. Focused on team collaboration and achieving results, known for adaptability and reliability.
Overview
10
10
years of professional experience
Work History
Associate, People Service Delivery
BNY
05.2022 - Current
- Take part in confidential executive onboarding, such as overseeing both the non-criminal and criminal background checks
- Create and submit offer letters in Oracle to be approved and extended by the recruiter
- Then initiate background checks in the system after receiving notification from Oracle that the new joiner accepted the offer
- Schedule meetings and events for the Global Head of Talent Acquisition Strategies, as well as rescheduling and canceling meetings on their behalf
- Assign offer letter emails from recruiters to the recruiting administrator team to create the letters in Oracle
- Send out the new hire report to the recruiting administrator team on a weekly basis to collect their list of new joiners for the following start date, then send the reports to the ADP team
- Create weekly reports in Oracle of new joiners and send the reports to the Security team to match their records of new joiners
- Train new Recruiting Administrator joining the team, showing them the Oracle system, how to create offer letters, initiate background checks using the vendor First Advantage
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Coordinated new hire recruitment, training and development.
- Handled sensitive information discreetly while maintaining confidentiality and trust amongst employees.
- Gathered personnel records from employees from each department.
Facilities Operations
JLL working for Google
08.2021 - 05.2022
- Provide temporary badges to Google employees who forgot or lost their permanent badges and for new hires who have not yet received their permanent badges from the security department
- Assist the Facilities Manager with identifying office supply needs and submitting requests through the GUTS ticket system and/or the P-card form
- Add Google employees business guest into the Proxy Click system, to grant them access into the Google property
- Bike Tickets: Work on the bike access tickets for Google employees who request access into the bike room at the 315 and 345 Hudson campus
- Conduct walk-throughs at the Hudson property to look for 'Good Catches' and 'Near Misses: looking for physical damages of the office space (Cracks on the walls or windows, etc.) and for wet floor that do not have a wet floor sign that can potentially cause an accident
- Assist Google employees with providing them with necessary link they need to answer their questions such as providing links to extend the access of their temporary badges until they receive their permanent badges
HR Operations Coordinator
WPP
03.2021 - 08.2021
- Assisted UK HR coordinator counterpart with the UK WPP employee files audit
- Looking through the personnel files to confirm the correct documents are in their digital file
- Assisted in the US Corporate onboarding process
- The Recruitment provides the new hire information
- I would submit a new hire IT form to the IT ticketing system for the IT department to start a configuration setup for the new hires laptop
- Submitted new hires into the internal employee record system Talent Tree Enterprise
- Conduct the US Corporate new hire onboarding orientation
- Giving them important information about the company and collecting new hire paperwork such as W-4 and I-9 forms along with personal identification documents (Driver License, State ID, or Passport)
- Conducted thorough candidate screenings, leading to the successful placement of top talent in key positions within the organization.
- Developed and maintained up-to-date HR records, ensuring that all documentation was organized and easily accessible for audits or reference.
- Conducted new employee onboarding and provided ongoing orientation training.
- Maintained human resources information system and kept employee files up to date and accurate.
- Reviewed human resources paperwork for accuracy and completeness.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
People Resources Coordinator
Vera Institute of Justice
11.2018 - 03.2021
- Support Onboarding functions such as creating and sending offer letters, completing I-9 verifications, scheduling, and processing new staff orientations and paperwork, and coordinating new employee orientation programming
- Responsible for scheduling meetings and travel arrangements for the Director of People Resources
- Worked as the project manager in digitizing all personnel files in the People Resources department, both active and terminated
- Provided administrative support including processing payments, reconciling invoices, organizing travel and scheduling meetings
- Submitted for payment People Resources related invoices (Winter Wyman, Quatt Associates, Execubrand, etc.)
- Point person in People Resources for submitting vendor contracts into Vera’s internal system Opensource for the Legal department to review and approve contract/agreement
- Coded/submitted for payment Facilities related invoices (Office space rent, Office Depot, HAVC, Verizon wireless, AMEX, etc.)
- Supervised and trained the Workplace Services Assistant (Receptionist), who is the primary point person of contact for the organization
- Was responsible for issuing and deactivating ID cards through the S2 Netbox website
- Provided onboarding and orientation for the new hires, explanation of policies and procedures and workplace tour
- Responded to staff request through the internal ticketing system (Zendesk)
- Placed orders for office, kitchen, and janitorial supplies; Analyze stock and inventory to ensure there is no shortage of supplies on site
- Assisted with vendor management
- Maintained the offsite file storage account (GRM)
- Attended conferences and seminars that furthered my professional development
- Interviewed candidates, provided salary data, negotiated salaries, and provided offers to candidates who qualify for the available role
- Was responsible for the coordination and implementation of tasks and duties related to the diversity and inclusion initiatives
- Assisted with the office move from Downtown Manhattan to Industry City Brooklyn
- Greeted guest/visitors arriving to the office
- Participated in and helped to coordinate People Resources events, including scheduling activities, meeting rooms and outside space
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Guest Service Agent / Night Auditor
Hilton Garden Inn Midtown East
12.2016 - 11.2018
- Addressed and resolved customer concerns and assisted management to resolve issues
- Processed guest arrival and departures including all necessary payments
- Handheld airline group check-ins and check-outs
- Tracked room revenues, occupancy percentages, and other front office statistics
- Performed accounting tasks such as billing inquiries, process refunds and compiled folios for guest
- Worked with management, sales, and housekeeping to ensure that maximum room revenue is achieved and kept
Guest Service Agent / Night Auditor
Hampton Inn Seaport
10.2014 - 12.2016
- Completed end of day activities including posting charges to guest accounts
- Acted as MOD overnight in the absence of management
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits
- Settled credit card charges through batch processing
Education
Year Up - Information Technology
Year Up
New York, NY01.2014
High School Diploma -
Brownsville Academy High School
Brooklyn07-2011
Skills
- Windows 7 Operating System
- Microsoft Office 2010
- Word
- Outlook
- PowerPoint
- Excel
- Share Point
- Visio
- Project
- Access
- Blackberry handheld devices
- Adobe Reader
- Active Directory
- NYCWAY
- ADP Workforce now
- Talent Tree Enterprise
- Oracle
- Install
- Troubleshoot
- Maintain personal computers
- Maintain laptops
- BMC remedy system
- Zendesk ticketing system
- OnQ system
- Micros system
- Microix Workflow Module
- Customer satisfaction
- Problem management
- Customer engagement
- Client needs assessments
- Mentoring and training
- Workload management
- Business analysis
- Project planning
- Schedule coordination
- Operations support
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Associate, People Service Delivery
BNY
05.2022 - Current
Facilities Operations
JLL working for Google
08.2021 - 05.2022
HR Operations Coordinator
WPP
03.2021 - 08.2021
People Resources Coordinator
Vera Institute of Justice
11.2018 - 03.2021
Guest Service Agent / Night Auditor
Hilton Garden Inn Midtown East
12.2016 - 11.2018
Guest Service Agent / Night Auditor
Hampton Inn Seaport
10.2014 - 12.2016
Year Up - Information Technology
Year Up
High School Diploma -
Brownsville Academy High School