Jamal Stevens
TX
Summary
Veteran Network Operations Manager adept at leadership and cross department collaboration. Masterful provider of customer support and resource coordination. Eager to provide exceptional customer service, assess requirements and problem resolution. Self-disciplined military officer with demonstrated success in leading tactical operations and team collaboration. Skilled in crisis management, personnel supervision and mission execution with mastery of advanced weapons systems and equipment. Strong emotional intelligence and committed to successfully handling stress in high-pressure situations.
Overview
1
1
Certification
Work History
Plans Operations Officer
US Army
3 2021 - Current
- Oversaw teams planning, implementing and realigning field and base operational strategies alongside a staff of 210 personnel.
- Enhanced interdepartmental communication by conducting weekly meetings and fostering collaboration among team 26 members.
- Evaluated 10 employee performance regularly, providing constructive feedback aimed at enhancing productivity and job satisfaction levels.
- Managed administrative and equipment renewal cycle for more 900 pieces of equipment.
- Simplified high-level business requirements into actionable framework resulting in synchronization efforts.
- Implemented necessary controls and procedures to protect information system assets from intentional or inadvertent modification, disclosure or destruction.
- Coordinated with 5 internal and 6 external departments to ensure seamless integration of plans operations within the organization.
Battalion Signal Officer
US Army
6 2017 - 3 2021
- Integrated network activities and security across multiple domains supporting military operations, plans and programs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe work environment.
- Used critical thinking to break down problems, evaluate solutions and make decision.
- Leveraged communication tools and processes, resulting in improved efficiency and faster response times during exercises and real-world missions.
- Led cross-functional teams through highly dynamic situations requiring adaptability and quick decision-making skills.
Plans Operations Officer
US Army
6 2016 - 6 2017
- Standardized job tasks and trained 8 junior team members on industry best practices and standards.
- Resolved issues and problems with knowledgeable support and quality service.
- Coordinated with 5 other departments to ensure seamless integration of plans operations within the organization.
- Led 6 cross-functional teams in executing complex projects, ensuring successful completion within set timelines and budgets.
- Collaborated with key stakeholders to gather feedback, incorporating their insights into revised operational strategies.
Network Manager
US Army
7 2015 - 6 2016
- Identified departmental needs and made suggestions regarding technical direction.
- Directed acquisition, installation and testing of network hardware.
- Identified timeslots for preventive maintenance by examining work schedules and reducing service disruptions for network users.
- Established clear communication channels within 8 teams to improve overall collaboration on 12 projects.
- Secured and connected private networks at 5 sites across a corporate WAN.
Battalion Signal Officer
US Army
2 2014 - 7 2015
- Coordinated and held change management meetings to inform impacted staff of forthcoming network downtimes and alterations.
- Managed a team of 20+ signal support specialists, ensuring all personnel were trained and proficient in their duties.
- Collaborated with higher headquarters to facilitate seamless information flow between units during joint operations.
- Led 5 cross-functional teams through highly dynamic situations requiring adaptability and quick decision-making skills.
- Advised 5 senior leadership on strategic planning related to communications infrastructure and capabilities within the battalion.
- Led team in developing strategic plans to meet operational objectives.
Liaison Officer
US Army
4 2013 - 2 2014
- Increased program outreach by building strong relationships with 2 foreign companies and 3 local communities.
- Generated daily comprehensive reports regarding incidents, events, and important business matters that synchronized collaboration between multiple departments.
- Forged and cultivated productive relationships with 50 community members and 3 potential partners.
- Enhanced interdepartmental cooperation through weekly and daily meetings, information sharing, and joint projects.
- Established effective communication channels by collaborating with 5 departments and 40 stakeholders.
Battalion Signal Officer
US Army
6 2012 - 4 2013
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Supervised manual and automated supply strategies and connected with 4 supply and data processing teams to facilitate communication and collaboration.
- Advised 5 senior leadership on strategic planning related to communications infrastructure and capabilities within the battalion.
- Fostered positive work environment that encouraged collaboration, innovation, and individual growth among signal support specialists.
Platoon Leader
US Army
9 2011 - 6 2012
- Conducted personal and professional counseling, routine inspections and physical fitness.
- Managed over $200K worth of equipment during garrison and deployment operations.
- Trained, supervised and organized over 40 personnel.
- Maintained health, welfare and combat readiness of personnel within platoon.
Education
MBA - Information Systems
Texas A&M University - Central Texas
Killeen, TX05.2020
BBA - Marketing
Elizabeth City State University
Elizabeth City, NC05.2010
Skills
- Crew leadership
- Analytical and Critical Thinking
- Self-Motivated
- Interpersonal Communication
- Decision-Making
- Flexible and Adaptable
- Planning and Coordination
- Teamwork and Collaboration
- Cross-functional communications
- Interpersonal abilities
- Complex problems analysis
- Verbal and written communication
Certification
- CompTIA Network+
- CompTIA Security+
Timeline
Plans Operations Officer
US Army
3 2021 - Current
Battalion Signal Officer
US Army
6 2017 - 3 2021
Plans Operations Officer
US Army
6 2016 - 6 2017
Network Manager
US Army
7 2015 - 6 2016
Battalion Signal Officer
US Army
2 2014 - 7 2015
Liaison Officer
US Army
4 2013 - 2 2014
Battalion Signal Officer
US Army
6 2012 - 4 2013
Platoon Leader
US Army
9 2011 - 6 2012
MBA - Information Systems
Texas A&M University - Central Texas
BBA - Marketing
Elizabeth City State University