Jamal Story

Operated forklifts and material-handling equipment to load, unload, and move freight safely.

• Checked inventory movement and confirmed shipment accuracy and correct placement.
• Reviewed warehouse workflow to identify opportunities for improving productivity and efficiency.
• Maintained accurate records of freight, equipment, and daily operations to ensure operational integrity.
• Followed OSHA and FedEx safety procedures while keeping work areas clean and organized.
• Worked with team members and supervisors to support timely movement of packages and freight.
• Completed routine equipment inspections and reported maintenance or safety concerns promptly.
• Supported daily production goals while ensuring accuracy and minimizing freight damage.
• Assisted with meeting daily production goals while maintaining accuracy and minimizing damage to freight.

Oversaw daily floor operations to enhance customer service and optimize product placement.

• Coordinated employee tasks, monitored work progress, and upheld productivity standards.
• Managed inventory levels, organized merchandise, and ensured accurate product placement.
• Resolved customer concerns and employee issues in a professional, timely manner.
• Applied company policies, safety procedures, and cleanliness standards across the facility.
• Supported management with opening and closing tasks, daily operations, and sales and productivity goals.
• Trained new employees on company procedures, customer service expectations, and workplace safety.

Provided friendly customer support while helping shoppers choose footwear, apparel, and products.

• Assisted customers in locating items aligned with their needs, their preferences, and their budget, enhancing satisfaction.
• Operated POS systems and processed purchases, returns, and exchanges accurately.
• Addressed customer questions and concerns professionally, ensuring positive shopping experiences.
• Maintained a clean, organized, and visually appealing sales floor to improve customer shopping experience.
• Worked with team members to meet daily sales and customer service goals.
• Followed company policies and loss-prevention procedures to protect merchandise and store security.