Jamal Tennant
Aurora,CO
Summary
Experienced technical support specialist. Excellent interpersonal communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Successful at picking up new systems quickly with a proficiency that lends itself to training others. Assisted with process documentation and software support.
Overview
12
12
years of professional experience
Work History
Advanced Provisioning Tech
Comcast Business
Aurora, CO
12.2021 - Current
- Retrieve customer service records for single PRI, 2 PRI and 4 PRI utilizing Local Exchange Carrier business rules, intervals and escalation protocols.
- Coordinate, translate and submit Local Service request for single PRI, 2 PRI and 4 PRI by effectively utilizing Local Exchange Carrier business rules, intervals and escalation protocols.
- Coordinate, translate and submit Directory Assistance/Listing Service request for single PRI, 2 PRI and 4 PRI by effectively utilizing Local Exchange Carrier business rules, intervals and escalation protocols.
- Review submitted Port Out requests for single PRI, 2 PRI and 4 PRI to determine order accuracy, data and authorization to allow new local exchange carriers to activate requested telephone numbers.
- Troubleshoot and resolve issues related to Local Service, Directory Assistance/Listing Service and Port Out requests. -Ability to work in fast paced environments, prioritize workload and manage multiple time sensitive issues at once.
Order Processing and Scheduling Coordinator
Comcast Business
Centennial, CO
06.2019 - 12.2021
- Ensure contracts meet all submission criteria and compliance requirements and approve or reject contracts as appropriate.
- Review contract and validate services with customer to ensure accuracy.
- Serve as primary interface with identified customer IT/technical personnel/vendor/VAR.
- Navigates through multiple systems to build, track, and monitor orders; such as Salesforce/Workbench, Neustar, CSG, Order Path, and CAFE 360.
- Meet scorecard productivity/quality metrics.
Sales Specialist
Comcast
Boston, MA
03.2015 - 06.2019
- Provide training, Onboarding temps and new hires.
- Interact with product teams and other functions to guarantee end-to-end implementation of orders according to customer’s needs; Educating customers on products and services.
- Taking payments, work order entries and updating billing information into system.
- Maintains detailed tracking of sales and ARPU for sales.
- Associate with present clients using company products to create strong relationships and carry out growth in business from these accounts.
- Coordinate proactively with account management team and potential clients to develop leads for products and close deals.
Supervisor
Samsonite
Boston, MA
08.2012 - 08.2014
- Monitor and direct all store operations activities.
- Organize, run and support all kind of operations program such as promotions and events.
- Assume responsibility for store opening/closing and securing all assets.
- Monitor stock levels and its movement to minimize “out of stock” situation but to maximize sales.
- Ensure that each customer receives outstanding service by providing a friendly professional environment.
Education
Bachelor of Music - Music Business/Management
Berklee College of Music
Boston, MA05.2013
Skills
- Technical Product Support
- BVE/PRI/SIP Provisioning
- Quality Assurance
- Microsoft Office
- Supervision and leadership
- Attention to Detail
- Technical Troubleshooting
- Project Management
References
References are available on request.
Timeline
Advanced Provisioning Tech
Comcast Business
12.2021 - Current
Order Processing and Scheduling Coordinator
Comcast Business
06.2019 - 12.2021
Sales Specialist
Comcast
03.2015 - 06.2019
Supervisor
Samsonite
08.2012 - 08.2014
Bachelor of Music - Music Business/Management
Berklee College of Music