Jamal Tennant
Aurora,CO
Summary
Experienced technical support specialist. Excellent interpersonal communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Successful at picking up new systems quickly with a proficiency that lends itself to training others. Assisted with process documentation and software support.
Overview
12
12
years of professional experience
Work History
Advanced Provisioning Tech
Comcast Business
12.2021 - Current
- Retrieve customer service records for single PRI, 2 PRI and 4 PRI utilizing Local Exchange Carrier business rules, intervals and escalation protocols.
- Coordinate, translate and submit Local Service request for single PRI, 2 PRI and 4 PRI by effectively utilizing Local Exchange Carrier business rules, intervals and escalation protocols.
- Coordinate, translate and submit Directory Assistance/Listing Service request for single PRI, 2 PRI and 4 PRI by effectively utilizing Local Exchange Carrier business rules, intervals and escalation protocols.
- Review submitted Port Out requests for single PRI, 2 PRI and 4 PRI to determine order accuracy, data and authorization to allow new local exchange carriers to activate requested telephone numbers.
- Troubleshoot and resolve issues related to Local Service, Directory Assistance/Listing Service and Port Out requests. -Ability to work in fast paced environments, prioritize workload and manage multiple time sensitive issues at once.
Order Processing and Scheduling Coordinator
Comcast Business
06.2019 - 12.2021
- Ensure contracts meet all submission criteria and compliance requirements and approve or reject contracts as appropriate.
- Review contract and validate services with customer to ensure accuracy.
- Serve as primary interface with identified customer IT/technical personnel/vendor/VAR.
- Navigates through multiple systems to build, track, and monitor orders; such as Salesforce/Workbench, Neustar, CSG, Order Path, and CAFE 360.
- Meet scorecard productivity/quality metrics.
Sales Specialist
Comcast
03.2015 - 06.2019
- Provide training, Onboarding temps and new hires.
- Interact with product teams and other functions to guarantee end-to-end implementation of orders according to customer’s needs; Educating customers on products and services.
- Taking payments, work order entries and updating billing information into system.
- Maintains detailed tracking of sales and ARPU for sales.
- Associate with present clients using company products to create strong relationships and carry out growth in business from these accounts.
- Coordinate proactively with account management team and potential clients to develop leads for products and close deals.
Supervisor
Samsonite
08.2012 - 08.2014
- Monitor and direct all store operations activities.
- Organize, run and support all kind of operations program such as promotions and events.
- Assume responsibility for store opening/closing and securing all assets.
- Monitor stock levels and its movement to minimize “out of stock” situation but to maximize sales.
- Ensure that each customer receives outstanding service by providing a friendly professional environment.
Education
Bachelor of Music - Music Business/Management
Berklee College of Music
Boston, MA05.2013
Skills
- Technical Product Support
- BVE/PRI/SIP Provisioning
- Quality Assurance
- Microsoft Office
- Supervision and leadership
- Attention to Detail
- Technical Troubleshooting
- Project Management
References
References are available on request.
Timeline
Advanced Provisioning Tech
Comcast Business
12.2021 - Current
Order Processing and Scheduling Coordinator
Comcast Business
06.2019 - 12.2021
Sales Specialist
Comcast
03.2015 - 06.2019
Supervisor
Samsonite
08.2012 - 08.2014
Bachelor of Music - Music Business/Management
Berklee College of Music