Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamal Thomas

Norfolk,VA

Summary

Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Warehouse Worker

Amazon
Stafford, VA
06.2020 - 10.2020
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Collaborated with team members to complete complex projects on schedule and within budget constraints.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.

Salesperson

The Kirby Company
Fredericksburg, VA
03.2021 - 07.2021

Preform demos on the companies product ( Kirby Vacuums)

- door to door sales

- in home demos to show customers what our

  • Developed relationships with clients for increased loyalty and repeat business.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed and implemented sales strategies to increase profits.

Online Personal Shopper

Walmart
Richmond, VA
08.2022 - 08.2023
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
  • Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Delivery Driver

Amazon
Norfolk, VA
08.2023 - 01.2024
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.

Education

No Degree - Cybersecurity

Old Dominion University
Norfolk, VA
05.2026

High School Diploma -

Colonial Forge High School
Stafford, VA
05.2020

Skills

  • Order Verification
  • GPS Navigation
  • Quality Assurance
  • Payment Collection
  • Customer Engagement
  • Customer Relationship Building
  • Cross-Selling Products and Services
  • Complaint Handling
  • Relationship Building
  • Customer Service Expertise
  • Merchandise Restocking
  • Shopping Orders
  • Teamwork and Collaboration
  • Customer Service
  • Time Management
  • Time Management Skills
  • Valid Driver's License
  • Problem-Solving
  • Loading and Unloading

Timeline

Delivery Driver

Amazon
08.2023 - 01.2024

Online Personal Shopper

Walmart
08.2022 - 08.2023

Salesperson

The Kirby Company
03.2021 - 07.2021

Warehouse Worker

Amazon
06.2020 - 10.2020

No Degree - Cybersecurity

Old Dominion University

High School Diploma -

Colonial Forge High School
Jamal Thomas