Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jamal Wallace

Summary

Communications technician: I worked at global data systems for 3 and a half years as a communications technician. I installed varies security systems as well as build communications closets. I'm a great team member as well as teacher to new technicians. i worked directly with the customers in making sure we exceeded customer expectations. I'm a very fast learner and easy to communicate with.

Professional AV specialist with comprehensive experience in audiovisual technology and systems integration. Strong focus on team collaboration and achieving results, ensuring seamless execution of projects. Adept at troubleshooting, equipment setup, and technical support. Reliable and flexible, adapting to changing needs and delivering high-quality outcomes.

Knowledgeable [Desired Position] with solid background in audio-visual technology. Known for optimizing AV setups and troubleshooting complex issues, ensuring seamless presentations for corporate events and live performances. Demonstrated technical proficiency and effective communication skills to enhance team collaboration.

Experienced with setting up and maintaining AV equipment for diverse events. Utilizes advanced troubleshooting techniques to resolve technical issues efficiently. Track record of enhancing audio-visual experiences through strong technical skills and effective coordination.

Collaborative Audiovisual Technician aiming to fulfill an opportunity where background in troubleshooting is aptly utilized. Skilled in offering quality-driven service for client systems. Offering a strong background in communicating with clients to foster loyalty and satisfaction.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

17
17
years of professional experience

Work History

AV Technician

Showphaze
10.2022 - Current
  • Demonstrated flexibility in adapting to last-minute changes in event schedules or technical requirements while maintaining a professional demeanor throughout challenging situations.
  • Assisted in the creation of visually compelling presentations by consulting with clients on their content and design preferences for projected materials.
  • Collaborated with event production teams to ensure seamless integration of audiovisual elements into overall event design.
  • Enhanced audio quality for presentations with meticulous attention to microphone placement and sound mixing.
  • Interfaced with customers to explain operation and instill confidence in installed systems.
  • Set up projectors, laptops and microphones for live presentations.
  • Performed service and system maintenance as directed.
  • Programmed and operated audio-visual equipment to support seamless live events.
  • Diagnosed and resolved problems with AV equipment and media management systems.
  • Supported live events with well-controlled lights, sound and video streaming.
  • Controlled video input for live conferences or performances and pre-recorded productions.
  • Obtained, set up and loaded videotapes for scheduled broadcasts.

Independent Contractor

Wayfair
07.2022 - Current
  • Streamlined operational processes, reducing turnaround time for project completion.
  • Mentored junior contractors, fostering professional growth and enhancing team performance.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
  • Improved overall project quality by reviewing work diligently before submission to the client for approval.
  • Analyzed user feedback to gather input and identify areas required for improvement.
  • Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
  • Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
  • Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
  • Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
  • Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.

AV Technician

Corporate Av Productions
06.2022 - Current
  • Collaborated with directors and camera crews to lay out filming sequences and equipment requirements.
  • Met budget targets with optimal formats, content choices and mediums to meet objectives.
  • Analyzed feedback to improve AV setup processes, increasing efficiency for future events.
  • Supported venue operations through regular inspection, testing, and maintenance of installed AV systems to minimize downtime or technical issues during events.
  • Enhanced audio quality for presentations with meticulous attention to microphone placement and sound mixing.
  • Interfaced with customers to explain operation and instill confidence in installed systems.
  • Maintained and troubleshot audio and visual equipment to minimize downtime.
  • Trained event staff on proper use of audio and visual equipment.
  • Created and implemented technical support plans for audio-visual systems.
  • Tested and calibrated audio and visual equipment to verify proper operation.
  • Set up projectors, laptops and microphones for live presentations.
  • Pulled and terminated variety of cables.
  • Performed service and system maintenance as directed.
  • Programmed and operated audio-visual equipment to support seamless live events.
  • Diagnosed and resolved problems with AV equipment and media management systems.
  • Oversaw reservation and distribution of AV equipment and facilities for on-site presentations.
  • Supported live events with well-controlled lights, sound and video streaming.
  • Controlled video input for live conferences or performances and pre-recorded productions.
  • Obtained, set up and loaded videotapes for scheduled broadcasts.
  • Managed compression, digitization and storage of audio and video data.
  • Enabled effective communication among team members during events by utilizing clear channels on walkie-talkies or headsets when coordinating tasks in noisy environments.
  • Optimized projector displays by accurately calibrating projectors for various screen sizes and resolutions to meet client specifications.

AV Technician

Avts
05.2022 - Current
  • Developed user-friendly documentation for AV system operations and troubleshooting procedures.
  • Analyzed feedback to improve AV setup processes, increasing efficiency for future events.
  • Supported venue operations through regular inspection, testing, and maintenance of installed AV systems to minimize downtime or technical issues during events.
  • Demonstrated flexibility in adapting to last-minute changes in event schedules or technical requirements while maintaining a professional demeanor throughout challenging situations.
  • Assisted in the creation of visually compelling presentations by consulting with clients on their content and design preferences for projected materials.
  • Collaborated with event production teams to ensure seamless integration of audiovisual elements into overall event design.
  • Monitored and adjusted sound and lighting levels to optimize live event performance.
  • Created graphics and layouts for live and pre-recorded talks.
  • Enhanced audio quality for presentations with meticulous attention to microphone placement and sound mixing.
  • Interfaced with customers to explain operation and instill confidence in installed systems.
  • Maintained and troubleshot audio and visual equipment to minimize downtime.
  • Trained event staff on proper use of audio and visual equipment.
  • Created and implemented technical support plans for audio-visual systems.
  • Tested and calibrated audio and visual equipment to verify proper operation.
  • Set up projectors, laptops and microphones for live presentations.

AV Technician

Smr
03.2022 - Current
  • Collaborated with directors and camera crews to lay out filming sequences and equipment requirements.
  • Met budget targets with optimal formats, content choices and mediums to meet objectives.
  • Developed user-friendly documentation for AV system operations and troubleshooting procedures.
  • Analyzed feedback to improve AV setup processes, increasing efficiency for future events.
  • Supported venue operations through regular inspection, testing, and maintenance of installed AV systems to minimize downtime or technical issues during events.
  • Trained event staff on proper use of audio and visual equipment.
  • Set up projectors, laptops and microphones for live presentations.
  • Performed service and system maintenance as directed.
  • Programmed and operated audio-visual equipment to support seamless live events.
  • Diagnosed and resolved problems with AV equipment and media management systems.
  • Supported live events with well-controlled lights, sound and video streaming.
  • Controlled video input for live conferences or performances and pre-recorded productions.

AV Technician

Westaff Staffing Agency
11.2021 - Current
  • Operated and maintained audiovisual equipment for events and presentations.
  • Collaborated with event coordinators to ensure technical requirements met client expectations.
  • Troubleshot and resolved technical issues promptly during live events.
  • Trained team members on proper use of AV systems and equipment handling.
  • Implemented preventative maintenance schedules to enhance equipment reliability and performance.
  • Led a team in executing complex audiovisual installations for high-profile corporate functions.
  • Improved client satisfaction by promptly addressing AV equipment issues and providing efficient solutions.
  • Increased team efficiency by training junior technicians on best practices related to AV system installation, maintenance, and troubleshooting.
  • Maintained up-to-date knowledge of industry trends and cutting-edge technology, incorporating new advancements into daily work processes.
  • Ensured smooth transitions between speakers at conferences by closely monitoring audio levels and adjusting as needed for optimal sound quality.
  • Maximized event success by carefully planning and executing all aspects of AV support, from pre-production to post-event teardown.
  • Consistently met tight deadlines by prioritizing tasks, effectively managing time, and working efficiently under pressure.
  • Contributed to a safe working environment by adhering to industry safety standards and promptly addressing potential hazards related to AV equipment or setup procedures.
  • Provided exceptional customer service, anticipating and fulfilling clients'' needs regarding audiovisual requirements for their events.
  • Continuously sought professional development opportunities, attending conferences and workshops to enhance technical skills and knowledge of emerging AV trends.
  • Reduced setup times for events by streamlining the process of assembling and disassembling AV systems.
  • Optimized projector displays by accurately calibrating projectors for various screen sizes and resolutions to meet client specifications.
  • Enabled effective communication among team members during events by utilizing clear channels on walkie-talkies or headsets when coordinating tasks in noisy environments.
  • Managed compression, digitization and storage of audio and video data.
  • Obtained, set up and loaded videotapes for scheduled broadcasts.
  • Researched and presented various AV options to presenters and site managers.
  • Controlled video input for live conferences or performances and pre-recorded productions.
  • Supported live events with well-controlled lights, sound and video streaming.
  • Oversaw reservation and distribution of AV equipment and facilities for on-site presentations.
  • Diagnosed and resolved problems with AV equipment and media management systems.
  • Programmed and operated audio-visual equipment to support seamless live events.
  • Performed service and system maintenance as directed.
  • Pulled and terminated variety of cables.
  • Set up projectors, laptops and microphones for live presentations.
  • Tested and calibrated audio and visual equipment to verify proper operation.
  • Created and implemented technical support plans for audio-visual systems.
  • Trained event staff on proper use of audio and visual equipment.
  • Maintained and troubleshot audio and visual equipment to minimize downtime.
  • Interfaced with customers to explain operation and instill confidence in installed systems.
  • Enhanced audio quality for presentations with meticulous attention to microphone placement and sound mixing.

Communications Technician

Anistar Technologies
09.2020 - Current
  • Collaborated with team members to execute system upgrades, improving overall functionality and user experience.
  • Monitored network performance metrics, identifying areas for improvement and implementing corrective actions.
  • Oversaw business telecommunication networks, telephones and office equipment.
  • Maintained accurate documentation of all service calls, installations, repairs, and upgrades for efficient record-keeping purposes.
  • Enhanced customer satisfaction by providing timely technical support for communication issues.
  • Repaired cut cable of various sizes and worked with color-coded wires and cables.
  • Provided training to clients on the proper use and maintenance of their communication systems, improving overall user experience.
  • Followed standards and procedures to maintain safe work environment.
  • Conducted site surveys to assess the feasibility of proposed communication installations, saving time and resources during project planning stages.
  • Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
  • Increased system reliability through routine maintenance of communication equipment and infrastructure.
  • Led projects for integrating new communication technologies, aligning solutions with organizational goals and user needs.
  • Enhanced workflow processes by analyzing existing systems, recommending improvements that increased operational efficiency.
  • Trained junior technicians on equipment handling and troubleshooting techniques, fostering skill development within the team.
  • Troubleshot technical issues with network equipment, minimizing downtime and enhancing service efficiency.
  • Installed and maintained communication systems, ensuring optimal performance and reliability.
  • Researched and recommended network and data communications hardware and software.
  • Read blueprints and schematics to correctly place equipment.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Performed preventive maintenance of telecommunications equipment.
  • Performed periodic system upgrades and maintenance to meet industry standards.
  • Installed and configured new devices and system components.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Optimized system performance with regular testing, troubleshooting, and repairs of communication devices.
  • Employed hoists, drills, precision measuring instruments, and electronic testing devices.
  • Accurately read, understood and carried out written instructions.
  • Collaborated with team members to complete complex projects on time and within budget.
  • Assisted in the design and installation of new communication networks, ensuring optimal performance for endusers.
  • Repaired surface damage utilizing wide range of systems and methodologies.
  • Installed and maintained systems and analyzed users' needs.
  • Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Coordinated installation of new users and relocations of existing users.
  • Responded to service requests during and after business hours.

Communications Technician

C4 Technical Services
08.2019 - Current
  • Installed and maintained systems and analyzed users' needs.
  • Repaired surface damage utilizing wide range of systems and methodologies.
  • Employed hoists, drills, precision measuring instruments, and electronic testing devices.
  • Accurately read, understood and carried out written instructions.
  • Collaborated with team members to complete complex projects on time and within budget.
  • Assisted in the design and installation of new communication networks, ensuring optimal performance for endusers.
  • Optimized system performance with regular testing, troubleshooting, and repairs of communication devices.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Installed and configured new devices and system components.
  • Performed periodic system upgrades and maintenance to meet industry standards.
  • Performed preventive maintenance of telecommunications equipment.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Read blueprints and schematics to correctly place equipment.
  • Researched and recommended network and data communications hardware and software.
  • Installed and maintained communication systems, ensuring optimal performance and reliability.
  • Troubleshot technical issues with network equipment, minimizing downtime and enhancing service efficiency.
  • Repaired cut cable of various sizes and worked with color-coded wires and cables.

Independent Contractor

Puls Technologies
02.2018 - 08.2019
  • Developed and implemented efficient project management strategies to optimize workflow.
  • Collaborated with clients to identify needs and deliver tailored solutions.
  • Led cross-functional teams to enhance service delivery and client satisfaction.
  • Conducted market research to inform strategic planning and decision-making processes.
  • Utilized various project management tools to track progress and maintain accountability.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
  • Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
  • Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
  • Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
  • Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.

Communications Technician

IT Inspirations LLC
04.2016 - 06.2017
  • Installed and maintained communication systems, ensuring optimal performance and reliability.
  • Troubleshot technical issues with network equipment, minimizing downtime and enhancing service efficiency.
  • Trained junior technicians on equipment handling and troubleshooting techniques, fostering skill development within the team.
  • Led projects for integrating new communication technologies, aligning solutions with organizational goals and user needs.
  • Enhanced workflow processes by analyzing existing systems, recommending improvements that increased operational efficiency.
  • Increased system reliability through routine maintenance of communication equipment and infrastructure.
  • Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
  • Conducted site surveys to assess the feasibility of proposed communication installations, saving time and resources during project planning stages.
  • Followed standards and procedures to maintain safe work environment.
  • Provided training to clients on the proper use and maintenance of their communication systems, improving overall user experience.
  • Repaired cut cable of various sizes and worked with color-coded wires and cables.
  • Enhanced customer satisfaction by providing timely technical support for communication issues.
  • Maintained accurate documentation of all service calls, installations, repairs, and upgrades for efficient record-keeping purposes.
  • Directed site surveys to ascertain best positioning of equipment for strongest signal reception.
  • Oversaw business telecommunication networks, telephones and office equipment.
  • Supported business continuity plans by assisting in disaster recovery efforts when necessary.

Order Picker

RDC
09.2015 - 04.2016
  • Operated pallet jacks and forklifts to efficiently transport products within warehouse.
  • Selected and picked customer orders accurately, ensuring timely fulfillment of shipments.
  • Maintained organized inventory by regularly updating stock levels and conducting cycle counts.
  • Collaborated with team members to enhance order processing speed and accuracy.
  • Inspected incoming merchandise for quality assurance, identifying discrepancies before storage.
  • Trained new staff on safe material handling procedures and equipment operation protocols.
  • Assisted in maintaining cleanliness and safety compliance within the warehouse environment.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.

Customer Service Associate

Walgreens
05.2012 - 12.2014
  • As a customer service associate my job required me to stock and straighten all merchandise, on the sales floor and in the stockroom. I was trained to work all registers and run the photo lab, as well as checking in vendors and order out of stock merchandise

Valet Cashier

Harrahs New Orleans
03.2014 - 04.2014

Communications technician

Global data systems
07.2008 - 01.2012
  • I installed data cabling as well as security systems, speakers, telephone cable, fiber optic cable, security cameras, RG-6 cable, and wireless access points. I was the customers onsite person and dealt with them every day. Experienced installing 110 and 66 phone blocks in closets. Built communication closets from the ground up including rack installation, latters , trays, and dressing cable.

Education

Bachelor of Science - Information And Communication Technology

Kaplan University
Davenport, IA
12-2019

Skills

  • Cabling installation and testing
  • Live streaming
  • Network configuration
  • Audio-visual integration
  • Video conferencing
  • IP networking
  • Video editing
  • Video compression
  • Control systems
  • Microsoft teams
  • Polycom systems
  • AV issue resolution
  • Power distribution
  • Crestron programming
  • Fiber optics
  • Adobe connect
  • Multimedia production
  • Wireless technologies
  • Event production
  • Streaming protocols
  • DSP programming
  • Microphone techniques
  • Webcasting platforms
  • Sound reinforcement
  • System troubleshooting
  • Recording techniques
  • Rigging techniques
  • Projection systems
  • Digital signage
  • Speaker placement
  • Virtual events
  • ClearOne converge
  • Stage management
  • Content management
  • Acoustic treatment
  • Signal processing
  • Cisco telepresence
  • Audio mixing
  • Camera operation
  • Structured cabling
  • Lighting design
  • Remote support
  • Excellent work ethic
  • Concise time-management
  • Cisco proficiency
  • Strong verbal and written communication
  • Work documentation
  • Wireless microphone systems
  • Equipment testing
  • Color correction
  • Video conference endpoint management
  • New technology integration
  • Tool management
  • Excellent reasoning skills
  • Results-driven
  • Client communication
  • Sound decision-making skills
  • Attentive to detail
  • Low-voltage cabling
  • Microphone placement
  • Cisco codecs
  • Signal troubleshooting
  • Streaming services
  • Rack assembly
  • Skilled in maintenance and organization
  • Lighting control
  • Acoustics enhancement
  • Reliable and consistent
  • Cable organization
  • Hardware & software selection
  • Safety control
  • Audio recording
  • Audio -visual training
  • Lighting systems
  • Equipment troubleshooting
  • User training
  • Set building
  • Troubleshooting equipment
  • Sound mixing
  • Production planning
  • Digital file management
  • Project coordination
  • Quality monitoring
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills

Accomplishments

  • Some of my accomplishments include but aren't limited to:
  • - Becoming the first prescription delivery driver in Walgreen's.
  • -rewiring southern university of new orleans.
  • -installing new racks and cleaning every closet in the fifth circuit court of appeals.
  • -completely updating the pharmacy for the VA hospital.

Timeline

AV Technician

Showphaze
10.2022 - Current

Independent Contractor

Wayfair
07.2022 - Current

AV Technician

Corporate Av Productions
06.2022 - Current

AV Technician

Avts
05.2022 - Current

AV Technician

Smr
03.2022 - Current

AV Technician

Westaff Staffing Agency
11.2021 - Current

Communications Technician

Anistar Technologies
09.2020 - Current

Communications Technician

C4 Technical Services
08.2019 - Current

Independent Contractor

Puls Technologies
02.2018 - 08.2019

Communications Technician

IT Inspirations LLC
04.2016 - 06.2017

Order Picker

RDC
09.2015 - 04.2016

Valet Cashier

Harrahs New Orleans
03.2014 - 04.2014

Customer Service Associate

Walgreens
05.2012 - 12.2014

Communications technician

Global data systems
07.2008 - 01.2012

Bachelor of Science - Information And Communication Technology

Kaplan University

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Jamal Wallace