Jamal Whaley

• Processed sales transactions accurately and efficiently at the cash register.
• Processed returns and exchanges according to company policy.
• Operated scanning equipment for price checks and stock replenishment.
• Stocked shelves with merchandise and maintained inventory levels.
• Assisted customers with product selection, pricing and availability.
• Demonstrated excellent customer service skills at all times.
• Organized store displays to ensure maximum visibility of products.
• Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
• Resolved customer complaints promptly with professionalism and courtesy.
• Performed daily opening and closing procedures for store operation.
• Verified accuracy of promotional signs within store environment.
• Adhered to safety regulations when handling hazardous materials.
• Provided cash register operations and handled customer payments.
• Ensured the cleanliness and tidiness of the store.
• Organized promotional displays throughout the store in accordance with corporate guidelines.
• Maintained knowledge of current promotions, policies concerning payment and exchanges.
• Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
• Assisted customers with product selection based on their needs and preferences.
• Answered questions about current promotions and resolved issues according to store policies.
• Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
• Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
• Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
• Stocked, replenished, and organized inventory to keep store merchandise fresh.
• Engaged positively with each customer, providing professional, and polite support for sales and service needs.
• Followed loss prevention guidelines to deter theft.
• Unloaded and moved merchandise to maintain aisles and set up product displays.
• Wrapped and bagged purchases to help customers load merchandise into vehicles.
• Solicited sales from customers by identifying product needs and locating merchandise.
• Maintained attractive merchandise displays to maximize purchases.
• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
• Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
• Watched for and recognized security risks and thefts to prevent or handle situations.
• Cleaned shelves, counters and tables to maintain organized store.
• Maintained knowledge of sales and promotions, return policies and security practices.

• Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
• Organized baggage carts for loading onto planes accurately according to airline specifications.
• Maintained accurate records of all GSE used throughout shift.
• Monitored weather conditions regularly in order to adjust operations accordingly when needed.
• Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
• Followed safety procedures such as using reflective gear while working on the ramp.
• Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
• Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
• Worked closely with air traffic control personnel to coordinate safe movement of planes on the taxiway.
• Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
• Verified correct labeling of containers containing hazardous materials for transport on planes.
• Processed necessary paperwork related to cargo shipments including customs documents.
• Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
• Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
• Checked flight manifests to ensure accuracy of luggage loaded onto planes.
• Communicated effectively with ground crew members to ensure smooth operation of flights.
• Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
• Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
• Positioned and pushed aircraft from remote airport locations to specified areas for operation.
• Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
• Operated conveyor belts, push-back tractors and aircraft tugs daily.
• Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
• Coordinated day-to-day schedules, tasks and positions for ground crew.
• Loaded and unloaded aircraft cargo, passenger baggage and freight.
• Collected, sorted and checked baggage tags against flight lists.
• Connected electrical power units and service hoses to aircraft.
• Assisted passengers with special needs or requests regarding their baggage.
• Operated equipment to support on-ground operations in between flights.
• Participated in team meetings to discuss performance, safety, and operational improvements.
• Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
• Monitored and reported any irregularities in baggage or cargo, such as damaged goods.
• Ensured safe and efficient loading and unloading of aircraft luggage and cargo.
• Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
• Maintained clear communication with team members and supervisors using radios and hand signals.
• Coordinated with pilots, cabin crew, and airport staff to maintain on-time departures and arrivals.
• Conducted thorough inspections of baggage and cargo for security compliance.
• Managed baggage sorting and routing to correct flights and baggage claim areas.
• Adhered to strict timelines for the turnaround of flights.
• Operated ground support equipment, such as tugs, conveyor belts, and forklifts.
• Collaborated with customs and security personnel to facilitate smooth cargo inspections.
• Updated and maintained accurate records of baggage and cargo handling activities.
• Implemented company policies regarding baggage handling and customer service.
• Maintained on-time connections by guiding aircraft to and from gate positions.
• Conducted weight and balance calculations to ensure aircraft safety.
• Worked in various weather conditions to ensure continuous airport operations.
• Tagged and wrote identifying information on containers, boxes and cargo.
• Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
• Secured items in truck by strapping over protective padding.
• Used scanners to track parcel information, condition or receipt.

Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
Organized baggage carts for loading onto planes accurately according to airline specifications.
Maintained accurate records of all GSE used throughout shift.
Monitored weather conditions regularly in order to adjust operations accordingly when needed.
Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
Followed safety procedures such as using reflective gear while working on the ramp.
Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
Worked closely with air traffic control personnel to coordinate safe movement of planes on the taxiway.
Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
Verified correct labeling of containers containing hazardous materials for transport on planes.
Processed necessary paperwork related to cargo shipments including customs documents.
Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
Checked flight manifests to ensure accuracy of luggage loaded onto planes.
Communicated effectively with ground crew members to ensure smooth operation of flights.
Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
Positioned and pushed aircraft from remote airport locations to specified areas for operation.
Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
Operated conveyor belts, push-back tractors and aircraft tugs daily.
Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
Coordinated day-to-day schedules, tasks and positions for ground crew.
Loaded and unloaded aircraft cargo, passenger baggage and freight.
Collected, sorted and checked baggage tags against flight lists.
Connected electrical power units and service hoses to aircraft.
Assisted passengers with special needs or requests regarding their baggage.
Operated equipment to support on-ground operations in between flights.
Participated in team meetings to discuss performance, safety, and operational improvements.
Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
Monitored and reported any irregularities in baggage or cargo, such as damaged goods.
Ensured safe and efficient loading and unloading of aircraft luggage and cargo.
Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
Maintained clear communication with team members and supervisors using radios and hand signals.
Coordinated with pilots, cabin crew, and airport staff to maintain on-time departures and arrivals.
Conducted thorough inspections of baggage and cargo for security compliance.
Managed baggage sorting and routing to correct flights and baggage claim areas.
Adhered to strict timelines for the turnaround of flights.
Operated ground support equipment, such as tugs, conveyor belts, and forklifts.
Collaborated with customs and security personnel to facilitate smooth cargo inspections.
Updated and maintained accurate records of baggage and cargo handling activities.
Implemented company policies regarding baggage handling and customer service.
Maintained on-time connections by guiding aircraft to and from gate positions.
Conducted weight and balance calculations to ensure aircraft safety.
Worked in various weather conditions to ensure continuous airport operations.
Tagged and wrote identifying information on containers, boxes and cargo.
Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
Secured items in truck by strapping over protective padding.
Used scanners to track parcel information, condition or receipt.

• Maintained up-to-date records of all interactions with customers or clients.
• Ensured compliance with all relevant laws and regulations pertaining to transport operations.
• Created transportation plans that optimized cost savings while meeting customer expectations on time delivery.
• Maintained records of freight costs, delivery times, and inventory levels to ensure efficient operations.
• Prepared documentation such as bills of lading, invoices, customs declarations, insurance certificates.
• Compiled reports detailing performance metrics such as on-time pickups, transit times, and damages incurred during transit.

• Participated in training programs related to safety practices and industry trends as required by employer.
• Responded promptly to calls for service from dispatch center personnel.
• Assisted in the transportation of patients to and from medical appointments.
• Completed required paperwork accurately and on time for each transport assignment including trip logs, invoices, incident reports.
• Provided safe, timely and reliable non-emergency medical transportation services.
• Operated a variety of vehicles including vans, buses and wheelchair accessible vehicles.
• Maintained a clean vehicle interior and exterior at all times.
• Followed strict guidelines concerning traffic laws when driving ambulances or other emergency vehicles.
• Maintained accurate records of mileage driven per day, week, month as well as any maintenance issues with assigned vehicle.
• Adhered to company policies and procedures related to patient confidentiality and HIPAA regulations.
• Checked gas levels daily along with tire pressure and fluid levels before beginning shifts.
• Ensured that proper safety protocols were followed while transporting clients in wheelchairs or stretchers.
• Communicated effectively with patients, family members and healthcare staff regarding patient care needs.
• Conducted basic first aid if necessary during transport.
• Ensured that all passengers are properly secured in seat belts or other restraining devices before starting trips.
• Performed pre-trip inspections before each shift.
• Monitored patient vital signs during transport including oxygen saturation levels, blood pressure, pulse rate and respirations.
• Assessed the condition of patients prior to transport ensuring their safety throughout the journey.
• Provided assistance with loading and unloading of wheelchairs or stretchers into the vehicle.
• Utilized appropriate equipment such as lifts, ramps, wheelchairs and other specialized devices safely when transferring patients between vehicles and locations.
• Transported clients to specified destinations safely and on-time.
• Loaded and unloaded merchandise efficiently to meet demanding route targets.
• Coordinated with team members and remained flexible in work scheduling to meet service needs.
• Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
• Collected payments for goods delivered or unloaded.
• Inspected vehicle before and after every trip to assess performance and maintenance requirements.
• Checked vehicle after shift for damage.
• Demonstrated professional conduct with clients to deliver outstanding customer service.
• Interacted with customers pleasantly to meet needs and drive satisfaction.
• Logged deliveries, drop-off times and special conditions in company system.