Jamal Williams
Union,NJ
Summary
Reliable candidate experienced in transporting passengers safely and on time. Proven ability to work efficiently and effectively in both solo and team settings. A strong commitment to providing excellent customer service, with a focus on creating a comfortable and enjoyable experience for all passengers. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
8
8
years of professional experience
Work History
Shuttle Driver
Hampton Inn By Hilton
Elizabeth, NJ
06.2023 - 01.2024
- Adapted quickly to changing schedules or last minute requests from customers.
- Prepared and maintained shuttle logs and maintenance records.
- Developed excellent customer service skills while providing courteous, prompt, reliable service to customers.
- Ensured compliance with company policies regarding safe driving practices and procedures.
- Collaborated closely with dispatch teams on scheduling trips, coordinating drop off locations.
- Maintained a high level of professionalism when dealing with difficult customers.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
Track Marshal
SuperCharged Racing
Edison, NJ
01.2023 - 05.2023
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
- Monitored patrons and equipment during rides to prevent accidents.
- Provided physical assistance to visitors getting onto and off of rides.
- Checked seatbelts of riders to maximize safety and manage risk.
- Delivered crucial safety information to patrons and checked machinery before starting rides.
Switcher
FedEx
Newark, NJ
12.2021 - 03.2022
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Organized packages according to type, size, destination, and other specifications.
- Inspected packages for damages or defects and recorded any issues found.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
Sales Associate
KICKS USA
Elizabeth, NJ
12.2017 - 05.2018
- Increased purchase amounts by cross-selling with similar products.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Used technology resources to assist customers in locating and selecting items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built and maintained relationships with peers and upper management to drive team success.
Cashier
Walmart
Union, NJ
05.2016 - 01.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Performed other duties as assigned by management.
Retail Sales Associate
Footlocker, Footlocker
Union, NJ
08.2015 - 01.2016
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Greeted customers upon entering the store and provided assistance.
- Completed transactions in an efficient manner while providing excellent customer service.
- Promoted special offers and discounts to encourage additional purchases.
- Kept informed about new products arriving at the store on a regular basis.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Answered questions about current promotions and resolved issues according to store policies.
- Assessed customer product needs and interests in order to best recommend suitable items.
Education
Associate in Sport Management - Sports Management
Kean University
Union, NJ05-2023
Skills
- Customer Relations Skills
- Critical Thinking
- Quality Control
- Customer Consulting
- Problem-Solving
- Ability Customer Service
Timeline
Shuttle Driver
Hampton Inn By Hilton
06.2023 - 01.2024
Track Marshal
SuperCharged Racing
01.2023 - 05.2023
Switcher
FedEx
12.2021 - 03.2022
Sales Associate
KICKS USA
12.2017 - 05.2018
Cashier
Walmart
05.2016 - 01.2017
Retail Sales Associate
Footlocker, Footlocker
08.2015 - 01.2016
Associate in Sport Management - Sports Management
Kean University