Jamala Surles
Sanford,NC
Summary
Accomplished team leader with a proven track record of driving team success through effective performance monitoring, task delegation, and motivation. Skilled in overseeing daily operations and promoting open communication among team members to ensure efficiency. Collaborative and innovative professional with 16 years of industry expertise in quality assurance, issue resolution, and interpersonal communication. Proficient in project management, staff training, and production scheduling. Recognized for strong work ethic, punctuality, and unwavering commitment to excellence by supervisors and colleagues.
Overview
13
13
years of professional experience
Work History
Assembly Technician
John Deere Turf Care
02.2024 - Current
- Accelerated product delivery to market by identifying bottlenecks in assembly process.
- Enhanced assembly efficiency by streamlining workstations and optimizing workflows.
- Delivered exceptional craftsmanship, consistently producing high-quality products that met customer specifications and requirements.
- Enhanced team productivity by sharing expert knowledge on assembly techniques.
- Maintained open lines of communication with supervisors regarding potential issues or concerns impacting the efficiency of assembly processes.
- Inspected all work for quality and compliance with design standards.
- Worked directly with QA personnel to identify and correct defects.
- Supported continuous improvement initiatives, implementing Lean Manufacturing principles within the workspace.
- Contributed to project success by meeting tight assembly deadlines without compromising quality.
- Kept work areas organized, tidy, and clean for maximum productivity.
- Ensured product quality by meticulously assembling components according to detailed specifications.
- Ensured workplace safety, adhering to company guidelines and OSHA standards at all times.
Team Leader
John Deere Turf Care
07.2022 - 02.2024
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to enhance customer satisfaction and loyalty, supporting retention and growth
- Fostered positive employee relationships through effective communication, training and development coaching.
- Provided training and support to keep team members motivated and working toward objectives.
- Reviewed completed work to verify consistency, quality and conformance.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Set performance expectations for the team, monitoring progress towards goals , and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Quality Auditor
John Deere Turf Care
10.2018 - 12.2019
- Inspected production areas regularly to identify and address violations impacting final quality results.
- Investigated and identified quality issues to uncover root causes and explore potential corrective actions.
- Conducted products with inspections checklist and tests to detect quality defects non-conformity and flaws.
- Communicated any quality issues with Technicians and management
- Did performance audits on units to ensure the unit was built correctly
- inserted audit data into Quality tracking systems
Team Leader
John Deere Turf Care
10.2015 - 04.2016
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Delegated daily tasks to team members to optimize group productivity.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Fostered positive employee relationships through communication, training and development coaching.
- Offered training and support to keep team members motivated and working toward objectives.
Assembly Replacement Specialist
John Deere Turf Care
01.2012 - 10.2015
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Fostered positive employee relationships through communication, training and development coaching.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
- Offered training and support to keep team members motivated and working toward objectives.
- Completed daily quality assurance duties to provide feedback for improvements.
Education
High School Diploma -
Harnett Central High School
Angier, NC06.1994
Skills
- CI program expertise
Education and Training
other
Timeline
Assembly Technician
John Deere Turf Care
02.2024 - Current
Team Leader
John Deere Turf Care
07.2022 - 02.2024
Quality Auditor
John Deere Turf Care
10.2018 - 12.2019
Team Leader
John Deere Turf Care
10.2015 - 04.2016
Assembly Replacement Specialist
John Deere Turf Care
01.2012 - 10.2015
High School Diploma -
Harnett Central High School
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