Jamaldeen Sharafadeen
Help Desk Technician
Upper Marlboro,MD
Summary
Experienced with training programs and hands-on tasks related to industry. Utilizes strong analytical and problem-solving skills to support team objectives. Knowledge of industry standards and ability to adapt to evolving environments.
Talented professional ready to bring hardworking mentality to Trainee position. Driven to learn position inside and out to maximize contributions and support business and customer objectives. Outstanding organizational skills and knowledge of tandem
Overview
3
3
years of professional experience
Work History
Technology Trainee
AT&T 2024 Technology Academy
, MD
07.2025 - 08.2025
- Gained exposure to agile methodology, cloud computing, and API testing.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Learned new materials, processes, and programs quickly.
Team Member
Sky Zone
08.2022 - Current
- Assisted in creating and loading carts for parties, ensuring all necessary items were provided.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Provided attentive assistance to individuals, addressing their needs and ensuring a seamless party experience.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Help Desk Specialist Intern
Comptroller of Maryland
Annapolis, MD
06.2025 - 07.2025
- Perform hardware problem diagnosis and resolution
- Deployment of workstation
- Asset management (Intake of all assets)
- Technical Support & Troubleshooting
- Imagine, updating and setting up computers
- Diagnose and resolve software, hardware, and network issues.
- Provide support for Microsoft Office, email clients, and other business applications.
- Installed new desktop systems and migrated data to new machines.
- Install and configure hardware and software like printer
- Record, track, and document the help desk request problem-solving process, including actions taken through to the final resolution.
- Respond in a timely manner to requests and issues.
- Provided end-user system and equipment training.
Education
B.S - Cyber Security Technology
University of Maryland Global Campus
06.2027
Skills
- Soft skills: Collaborative, problem solving, communication, team-player
- Technical: Python (ongoing), Linux (ongoing), office 365
Team collaboration
Time management
Project Support
Report preparation
Relationship building
Timeline
Technology Trainee
AT&T 2024 Technology Academy
07.2025 - 08.2025
Help Desk Specialist Intern
Comptroller of Maryland
06.2025 - 07.2025
Team Member
Sky Zone
08.2022 - Current
B.S - Cyber Security Technology
University of Maryland Global Campus
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