Summary
Overview
Work History
Education
Skills
Timeline
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Jamal E. Freeman

Pine Hill,NJ

Summary

I am an accomplished executive-level professional with extensive experience providing the leadership and direction needed to drive the achievement of key organizational business goals and objectives. I am skilled at developing and executing strategy through a collaborative approach to maximize the business potential and associated revenue within the marketplace. In addition, I bring demonstrated strength building and maintaining long-term, profitable relationships with strategic business partners and stakeholders based on the effectiveness of the leadership and solutions provided.

I am continually recognized for the ability to deliver impactful results while leading in fast-paced, dynamic business environments and also improving client retention and customer success client development account management and B2B sales as well. As your customer success manager, I am confident that I can bring a valuable set of skills to the table and provide continued value to our clients. I look forward to collaborating with you and helping achieve continued client success.

Overview

16
16
years of professional experience

Work History

Assistant General Manager Strategic SalesRetention

Comcast (CONTRACTED BY BULLOCK TECH LLC)
04.2019 - 10.2022

I was based in our CNBC sister company which we purchased for more than 13 billion dollars in 2009. While serving as assistant general manager of strategic sales and retention my task was as follows

  • Utilized professional telephone skills and extensive knowledge of Comcast products and services to persuade customers to take advantage of company offerings.
  • Managed sales cycle to maintain solid customer base.
  • Achieved sales among top 30% of salespeople in the company for 2.5 years.
  • Built rapport with customers and maintained loyalty by providing fast, knowledgeable service.
  • Mastered and constantly improved sales prospecting, follow-up and upsell processes. Also successfully increased our streaming service we offered through cnbc sports by 4.5 percent which put me in the lead in exceeding company sales target goals by 1 percent

Administrative Coordinator II

NJ Department Of Treasury
06.2016 - 02.2019

Provided administrative support to several attorneys in the Assistant State Treasurers' Office. Also was in charge of scheduling and coordinating meetings, teleconferences, and other events preparing and/or organizing materials for meetings, presentations, etc.; responding to telephone calls and taking, conveying, and tracking messages; processing, drafting and otherwise assisting with correspondence; filing electronic and hard-copy documents; preparing and distributing general and legal documents; making travel arrangements; and preparing expense reports. also utilized discretion, thoughtfulness, judgment, strong organizational skills, and careful attention to detail. Also enforced department-wide policies for continual satisfactory compliance.

Customer Experience Manager

ARAMARK SPORTS AND ENTERTAINMENT
03.2008 - 07.2014

Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives.

  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Created customer support strategies to increase customer retention.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.

Business Development Associate

Nitta Talk LLC
06.2009 - 05.2010
  • Set up potential client contacts, cultivated relationships and followed through on service needs.
  • Scheduled meetings with clients and partners and provided updates or meeting changes.
  • Managed client database to maintain accurate information.
  • Identified additional business opportunities and communicated to team.
  • Accomplished Business Development Representative offering expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases hard sales numbers.
  • Prepared contracts and completed sales with new and existing clients.

Customer Service Representative

BB&T ENTERTAINMENT CENTER
06.2006 - 07.2008
  • Responsible of increasing drive sales for a company, by presenting and selling products, generating leads, and meeting sales goals.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

Management And Leadership - Leadership Principals

Harvard Kennedy School Of Public Leadership
Remote
05.2023

Hubspot Academy
01.2023

Business Etiquette And Professionalism

Allison School of Professional Development
12.2022

Associate of Science - Marketing Management And Research

University Of Phoenix
06.2021

Bachelor of Arts - Criminal Justice

Colorado Technical University
1.2010

High School Diploma -

CAMDEN COUNTY TECHNICAL SCHOOLS
06.2007

Skills

  • Account Management
  • Customer Service
  • Customer Acquisition and Retention
  • Sales Leadership
  • Consultative Selling Techniques
  • Sales Management
  • Client Service Optimization
  • Effective Customer Communication
  • Selling Skills
  • Corporate Standards
  • Problem Solving
  • Company Promotion
  • Sales and Market Development
  • Team Recruiting and Onboarding
  • Product and Service Promotion
  • Google AdWords

Timeline

Assistant General Manager Strategic SalesRetention

Comcast (CONTRACTED BY BULLOCK TECH LLC)
04.2019 - 10.2022

Administrative Coordinator II

NJ Department Of Treasury
06.2016 - 02.2019

Business Development Associate

Nitta Talk LLC
06.2009 - 05.2010

Customer Experience Manager

ARAMARK SPORTS AND ENTERTAINMENT
03.2008 - 07.2014

Customer Service Representative

BB&T ENTERTAINMENT CENTER
06.2006 - 07.2008

Management And Leadership - Leadership Principals

Harvard Kennedy School Of Public Leadership

Hubspot Academy

Business Etiquette And Professionalism

Allison School of Professional Development

Associate of Science - Marketing Management And Research

University Of Phoenix

Bachelor of Arts - Criminal Justice

Colorado Technical University

High School Diploma -

CAMDEN COUNTY TECHNICAL SCHOOLS
Jamal E. Freeman