Jamale Hon
Cincinnati,Ohio
Summary
I am phlebotomist with 2 years of experience in blood collection, sample processing, and specimen transport. I have achieved patient satisfaction. Successfully completed over 5,000 phlebotomy procedures with collecting blood and plasma samples.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Phlebotomist Technician
CSL PLASMA
Cincinnati, OH
09.2021 - Current
- Responsible for the efficient and effective collection of plasma from donors by performing venipuncture.
- Collects arm samples or whole blood samples from donors for testing.
- Evaluates vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety. Ensures donation process is efficient and makes adjustments when necessary to make the process a positive experience for the donor.
- In compliance with SOPs and Food & Drug Administration (FDA) guidelines, performs venipuncture on donors to begin pheresis process.
Brand ambassador/Customer Services
Caper AI
Cincinnati, Ohio
08.2021 - Current
- Communicating data/feedback with product team and engineers to improve the Cart as it evolves
- Acting as the go-to resource for all customers needs by ameliorating customer issues as they arise
- Engaging with customers as they enter the store; demonstrate how the Caper products works
Construction Crew Member
AmeriCorps Vista, Habitat for Humanity
Cincinnati, Ohio
08.2020 - 08.2021
- Serving in a 10-month, team-based program meeting community needs in the areas of disaster recovery, environmental stewardship, as well as urban and rural development
- Passionate about developing life-long skills and making a difference in the community
- Assist directly with communities, families, and volunteers by helping to build, renovate, and repair houses
Upshifter Associate
Upshift
Cincinnati, OH
08.2019 - 08.2020
- Worked at a variety of local businesses which allow me to diversify my experiences and ability to adapt as well as develop cross-functional skills
- Assisted in providing great customer service and uphold the cultural values of each establishment I work
- Held the reputation of being a consistent and reliable employee with high profile ranking
Warehouse Picker & Packer
Union Warehouse Associates, Heidelberg Distributing
Cincinnati, OH
06.2018 - 08.2019
- Was Responsible for gathering and packaging the proper products for assigned orders
- Assisted in production audits to check for accuracy and any overlooked damage
- Worked with internal warehouse supervisor and designated team members to ensure procedures and orders were executed efficiently and effectively
Customer Service & Direct Sales Associate
Inspire Life Management
Cincinnati, OH
04.2017 - 09.2017
- Established strong relationships with customers to develop and drive more business for DirecTV and AT&T
- Provided customers with relevant information regarding current promotions, packages, and services
- Handled any customer service issues that developed as well as possessed a solution-oriented mentality
Account Manager & Telemarketing Representative
VXI Global Solutions
Cincinnati, OH
06.2016 - 04.2017
- Maintained and managed customer business accounts for DirecTV and AT&T
- Informed customers about the status of their accounts and provided solutions to any challenges that arose
- Made inbound/outbound calls to customers inquiring about satellite and cable services
Direct Sales Trainer
PTM Marketing
New York, NY
05.2013 - 09.2015
- Provided management training for clients seeking assistance in life management
- Received a promotion to a trainer after 1 month as a result of my ability to quickly adapt and execute duties efficiently
- Collaborated on projects and campaigns regarding energy deregulation marketing
Education
High School Diploma -
Cincinnati Virtual Academy
Cincinnati, OH05.2013
Skills
- Microsoft Word
- PowerPoint
- Venipuncture and capillary puncture techniques
- Specimen processing, storage, and transport Infection control
Certification
VXI Global Solutions, LLC DirecTV Training, 07/01/16
Accomplishments
- Successfully drew blood from over 500 patients per month in a fast-paced plasma center.
- Maintained a 98 percent variance rate.
- Developed and implemented patient center protocols to ensure comfort and safety.
Timeline
Phlebotomist Technician
CSL PLASMA
09.2021 - Current
Brand ambassador/Customer Services
Caper AI
08.2021 - Current
Construction Crew Member
AmeriCorps Vista, Habitat for Humanity
08.2020 - 08.2021
Upshifter Associate
Upshift
08.2019 - 08.2020
Warehouse Picker & Packer
Union Warehouse Associates, Heidelberg Distributing
06.2018 - 08.2019
Customer Service & Direct Sales Associate
Inspire Life Management
04.2017 - 09.2017
Account Manager & Telemarketing Representative
VXI Global Solutions
06.2016 - 04.2017
Direct Sales Trainer
PTM Marketing
05.2013 - 09.2015
High School Diploma -
Cincinnati Virtual Academy