Jamalia Cox
Antioch,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Final Docs Coordinator
LendUS
07.2020 - 07.2022
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Coordinated document exchange between departments, contractors, suppliers, and customers.
- Carefully reviewed all documents and reports for completeness and accuracy.
Customer Service Representative
Bay Alarm Medical
10.2018 - 07.2020
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
- Provided timely support for customers, addressing technical issues and improving satisfaction rates.
CUSTOMER SERVICE MANAGER
Wal-Mart
01.2018 - 10.2018
- Addresses customers concerns according to the policy, Overseeing cashiers, greeters and stockmen, Ensuring cashiers get their breaks and lunches on time, Doing daily audits to ensure cashier accountability, Training new associates, Communicating with customers via phone and in person, Providing a positive work environment and leading by example, collected all of the money from the front end at the end of the night, Resetting all registers for the next day managers
Customer service associate
Wal-Mart
09.2008 - 01.2018
- Processed an average of 50 transactions each day, Answered and addressed customers’ questions and concerns in person and via phone
- Helped customers select products, Educated customers on product and service offerings
- Refund online and in-store purchases , actively listening to their concerns and giving appropriate feedback
- Processed money orders and other financial service transactions collected money, Maintain a clean and neat work environment, Sort return carts to go back to their correct departments
Education
Associate of Arts - Behavior Science And Social Science
Los Medanos College
Pittsburg, CA05.2024
Associate of Science - Business Administration
Los Medanos College
Pittsburg, CA05.2024
Diploma -
Pittsburg High School
Pittsburg, CA01.2007
Skills
- Time management
- Detail-oriented
- Excellent multi-tasker
- Strong communication skills
- Flexible schedule
- Cash handling accuracy
- Banking and financial services background
- Organized
Timeline
Final Docs Coordinator
LendUS
07.2020 - 07.2022
Customer Service Representative
Bay Alarm Medical
10.2018 - 07.2020
CUSTOMER SERVICE MANAGER
Wal-Mart
01.2018 - 10.2018
Customer service associate
Wal-Mart
09.2008 - 01.2018
Associate of Arts - Behavior Science And Social Science
Los Medanos College
Associate of Science - Business Administration
Los Medanos College
Diploma -
Pittsburg High School
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