Jamalia Gibson
Portland,OR
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Residential Care Facilitator
LifeWorks NW Project Network
Portland, OR
04.2023 - Current
- Provide safe and secure environment for clients and their children
- Provide skills training in activities of daily living, including meal preparation, housekeeping chores, interpersonal relationships, effective communication
- Establishes and informs rules for behavior and procedures for maintaining order among clients, employing techniques such as education, behavior modification and positive reinforcement
- Monitors clients to detect unusual behavior and reports observations to clinical team
- Complete required documentation accurately, including daily logs
- Maintain confidentiality of records relating to clients' treatment
- Organize, supervise and encourage participation in recovery-oriented social, educational and recreational activities.
Senior Bank Teller
US Bank
Portland, OR
07.2016 - 02.2020
- Control access to safe deposit boxes.
- Contributed to achievement of branch goals by actively participating in cross-selling initiatives and referral programs.
- Demonstrated proficiency in operating various banking systems, ensuring seamless transaction processing for customers.
- Increased sales of bank products by proactively identifying customer needs and offering tailored solutions.
- Performed end-of-day reconciliation tasks accurately, contributing to smooth daily closeout procedures within branch.
- Supported customers in navigating online banking platforms and mobile applications, promoting digital services adoption among clients.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Identified potential needs through observation, questioning, and listening.
- Established rapport with new clients to increase satisfaction and loyalty.
FRONT DESK AGENT
HILTON
Portland, OR
10.2014 - 06.2016
- Task included making or confirmation of reservations
- Issuance of room keys
- Control guest access to safe deposit boxes
- Communicating with housekeeping or maintenance when guest reports problem or concern
- Other responsibilities included reconciliation of closing balance
- Conduct end of business day audits
- Forward guest kudos, comments, suggestions, or complaints to appropriate department managers.
- Identified opportunities for process improvement within the front desk operations, leading to enhanced efficiency without sacrificing quality of service provided to guests.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Developed and maintained positive relationships with guests for satisfaction.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Direct Support Professional
BETHESDA LUTHERAN COMMUNITIES
Portland, OR
06.2009 - 02.2014
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Provided compassionate and patient-focused care to cultivate well-being.
Education
Associate of Arts - Behavioral Sciences
University of California, Berkeley
Berkeley, CA05.1989
Skills
Strong Communication and interpersonal skills
Critical thinking
Networking skills
Clerical skills, including Microsoft office
- Assertiveness
- Advocacy
- Conflict Mediation
- Medication techniques
Timeline
Residential Care Facilitator
LifeWorks NW Project Network
04.2023 - Current
Senior Bank Teller
US Bank
07.2016 - 02.2020
FRONT DESK AGENT
HILTON
10.2014 - 06.2016
Direct Support Professional
BETHESDA LUTHERAN COMMUNITIES
06.2009 - 02.2014
Associate of Arts - Behavioral Sciences
University of California, Berkeley