Jamali (Jami) Tandy
2006 Copi Rd NW Oxford
Summary
Knowledgeable Receptionist skilled in administrative support and customer service. Brings 20+ years of experience managing fast-paced front desk operations. Energetic and personable team player with strong planning and communication abilities. Highly trained in customer service skills whether in person or over-the-phone. Extremely punctual and reliable and carries a positive attitude daily. Adaptable to change and able to prioritize tasks with excellent time management skills. Able to work alone or on a team.
Overview
26
26
years of professional experience
Work History
Lead Receptionist
Grand Living at Bridgewater
Coralville, IA
05.2018 - Current
- Answers and directs incoming calls using multi-line telephone system.
- Delivers administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorts incoming mail and directed to correct personnel each day.
- Oversees office inventory by ordering and restocking supplies.
- Serve visitors by greeting, welcoming and directing to appropriate personnel. Serve as the first impression of the building.
- Supervises the setup of conference rooms for meetings and office events in common areas.
- Screens and verifies visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Train new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Provides exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Maintains a clean and professional reception area, creating a welcoming environment for clients/guests upon arrival.
- Supports management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.
- Supervises the logistics of daily transportation for residents to medical appointments.
- Maintains a clean and professional reception area, creating a welcoming environment for guests upon arrival.
- Assists team members with administrative duties, contributing to a collaborative work environment and increased productivity.
- Direct incoming calls to internal personnel and departments, routing to best-qualified department.
- Improves overall guest experience by proactively anticipating their needs during visits or addressing inquiries more rapidly.
- Greets incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintains confidentiality of information regarding residents and company.
- Organizes the daily deliveries of packages from UPS, FedEx, Amazon, etc. to make sure they get to the right place in the building.
Customer Service Representative
South Slope Cooperative
North Liberty, IA
01.2005 - 05.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to resolve service and billing issues.
- Developed strong customer relationships to encourage repeat business.
- Made outbound calls to obtain account information.
- Explained benefits, features and recommendations to maximize client retention.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Exceeded company productivity standards on consistent basis.
Cashier Supervisor
Scheels All Sports
Coralville, IA
04.2000 - 08.2003
- Supervised 25+ cashiers
- Made monthly schedule for cashiers
- Balanced cash drawers
- Interviewed and trained new cashiers
- Called for backup cashiers during peak times to minimize wait time for customers.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Teller/Teller Supervisor
Hills Bank & Trust Company
North Liberty, IA
02.1998 - 04.2000
- Verified transactions involving cashier's checks, money orders and account transfers.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Trained new tellers
Education
Associate of Arts - Business Administration/Leadership
AIB College of Business
05.2006
Skills
- Meticulous and Organized
- Excellent time management skills
- Office Equipment Operations
- Multi-Line Telephone Skills
- Organization and Efficiency
- Multitasking and Prioritization
- Customer Service-Oriented
- Customer Complaint Resolution
- Call Answering and Routing
- Visitor and Customer Relations
- Administrative Support
- Courteous and Professional
- Reliable and Punctual
- Positive and Approachable
- Flexible and Disciplined
Timeline
Lead Receptionist
Grand Living at Bridgewater
05.2018 - Current
Customer Service Representative
South Slope Cooperative
01.2005 - 05.2018
Cashier Supervisor
Scheels All Sports
04.2000 - 08.2003
Teller/Teller Supervisor
Hills Bank & Trust Company
02.1998 - 04.2000
Associate of Arts - Business Administration/Leadership
AIB College of Business