Jamali (Jami) Tandy
2006 Copi Rd NW Oxford
Summary
Knowledgeable Receptionist skilled in administrative support and customer service. Brings 20+ years of experience managing fast-paced front desk operations. Energetic and personable team player with strong planning and communication abilities. Highly trained in customer service skills whether in person or over-the-phone. Extremely punctual and reliable and carries a positive attitude daily. Adaptable to change and able to prioritize tasks with excellent time management skills. Able to work alone or on a team.
Overview
26
26
years of professional experience
Work History
Lead Receptionist
Grand Living at Bridgewater
05.2018 - Current
- Answers and directs incoming calls using multi-line telephone system.
- Delivers administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorts incoming mail and directed to correct personnel each day.
- Oversees office inventory by ordering and restocking supplies.
- Serve visitors by greeting, welcoming and directing to appropriate personnel. Serve as the first impression of the building.
- Supervises the setup of conference rooms for meetings and office events in common areas.
- Screens and verifies visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Train new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Provides exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Maintains a clean and professional reception area, creating a welcoming environment for clients/guests upon arrival.
- Supports management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.
- Supervises the logistics of daily transportation for residents to medical appointments.
- Maintains a clean and professional reception area, creating a welcoming environment for guests upon arrival.
- Assists team members with administrative duties, contributing to a collaborative work environment and increased productivity.
- Direct incoming calls to internal personnel and departments, routing to best-qualified department.
- Improves overall guest experience by proactively anticipating their needs during visits or addressing inquiries more rapidly.
- Greets incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintains confidentiality of information regarding residents and company.
- Organizes the daily deliveries of packages from UPS, FedEx, Amazon, etc. to make sure they get to the right place in the building.
Customer Service Representative
South Slope Cooperative
01.2005 - 05.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to resolve service and billing issues.
- Developed strong customer relationships to encourage repeat business.
- Made outbound calls to obtain account information.
- Explained benefits, features and recommendations to maximize client retention.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Exceeded company productivity standards on consistent basis.
Cashier Supervisor
Scheels All Sports
04.2000 - 08.2003
- Supervised 25+ cashiers
- Made monthly schedule for cashiers
- Balanced cash drawers
- Interviewed and trained new cashiers
- Called for backup cashiers during peak times to minimize wait time for customers.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Teller/Teller Supervisor
Hills Bank & Trust Company
02.1998 - 04.2000
- Verified transactions involving cashier's checks, money orders and account transfers.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Trained new tellers
Education
Associate of Arts - Business Administration/Leadership
AIB College of Business
05.2006
Skills
- Meticulous and Organized
- Excellent time management skills
- Office Equipment Operations
- Multi-Line Telephone Skills
- Organization and Efficiency
- Multitasking and Prioritization
- Customer Service-Oriented
- Customer Complaint Resolution
- Call Answering and Routing
- Visitor and Customer Relations
- Administrative Support
- Courteous and Professional
- Reliable and Punctual
- Positive and Approachable
- Flexible and Disciplined
Timeline
Lead Receptionist
Grand Living at Bridgewater
05.2018 - Current
Customer Service Representative
South Slope Cooperative
01.2005 - 05.2018
Cashier Supervisor
Scheels All Sports
04.2000 - 08.2003
Teller/Teller Supervisor
Hills Bank & Trust Company
02.1998 - 04.2000
Associate of Arts - Business Administration/Leadership
AIB College of Business
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