JAMAL J. JOHNSON
Anna,TX
Summary
Natural leader offering 10+ years of success in management positions. Proven skills in aligning operations with market conditions and customer demands to catapult sales forward and strengthen long-term business success. Attentive to company strengths and requirements, effectively balancing goals and resources to achieve dramatic results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Self-Employed
Fate, TX
01.2021 - Current
- Acquire new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Push through objectives, persuading clients to purchase by applying advanced sales techniques.
- Present properties to potential buyers to address questions or concerns.
- Facilitate contract negotiations between parties
- Built and nurtured working relationships with mortgage loan officer, other realtors and new construction offices
- Serve as local real estate expert, advising customers on market dynamics and home prices.
Territory Sales Manager
AutoZone
Merrillville, IN
01.2019 - 01.2021
- Educate Commercial Sales Managers on how to discover growth opportunities within their market by frequent utilization of KPI reports
- Identified and capitalized on market opportunities, consistently maintaining greater than 50% growth.
- Trained staff members on effective sales techniques, boosting individual and group goal attainment.
- Penetrated new markets by investigating competitor products, services and trends.
- Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
Commercial Account Manager
Advance Auto Parts
Chicago, IL
01.2016 - 01.2019
- Maintained current knowledge of emerging industry trends, legislation, coverage, technology and products.
- Developed rapport and increased business revenue by hosting lunch-ins and sponsored customer appreciation events
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Performed risk exposure analysis and annual reviews of accounts, increasing retention of current clients.
- Assessed client needs, provided quotations and made recommendations for automotive lift equipment
- Explored market opportunities by building relationships with community businesses.
General Manager
Merlin 200,000 Mile
Midlothian, IL
01.2007 - 01.2015
- Maintained the standard of excellent customer service, facility image and upkeep
- Recruited, interviewed and hired qualified staff for open positions.
- Created an optimistic work environment where staff was coached to excel
- Created schedules and monitored payroll to remain within budget.
- Implemented successful business strategies to increase revenue and target new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
Service Manager
Merlin 200,000 Mile
Midlothian, IL
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted with cash and daily record keeping
- Managed the weekly and monthly maintenance schedule
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Promoted due to high performance
Education
Certified Automotive Training -
Lincoln College of Technology
01.2007
Skills
- Persuasive Negotiations
- Product and Service Management
- Profit and Revenue-Generating Strategies
- Problem-Solving
- Sales Projections
- Market Trend Analysis
- Networking Events
- Time Management
- Salesforce Software
- Interdepartmental Collaboration
- Problem Solving
- Staff Training and Development
- Relationship Building
- Sales Statistics Analysis
- Key Account Management
Certification
- Certified New Construction Expert, - 2022
Timeline
Real Estate Agent
Self-Employed
01.2021 - Current
Territory Sales Manager
AutoZone
01.2019 - 01.2021
Commercial Account Manager
Advance Auto Parts
01.2016 - 01.2019
General Manager
Merlin 200,000 Mile
01.2007 - 01.2015
Service Manager
Merlin 200,000 Mile
Certified Automotive Training -
Lincoln College of Technology