Jamal Q Polk
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Team player with exceptional listening and critical thinking skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Maintenance Worker
NYC Housing Authority
The Bronx, NY
- Maintains, adjusts and makes minor repairs of building hardware, furniture, shelving and equipment.
- Replaces broken window and door glass. Repairs windows and sash.
- Makes minor repairs to masonry, woodwork, flooring and walls.
- Makes minor repairs to building electrical, plumbing and heating systems.
- Assists in relocating building equipment as directed.
- Visually inspects public buildings, structures and equipment to assess and check for defects,
malfunctions and hazardous conditions. - Visually checks for and records the observable conditions of the premises.
- Prepares and keeps records.
- Operates a motor vehicle to travel to and from work sites.
Porter
Bing Cleaning Serive
New York, NY
08.2023 - 08.2025
- Conducts routine cleaning and maintenance of common areas to ensure safety and hygiene.
- Operates cleaning equipment, such as vacuums and floor scrubbers, for efficient service.
- Assists with inventory management of cleaning supplies, tracking usage and reordering as needed.
- Follows established safety protocols while handling chemicals and operating machinery on-site.
Wheel Technician
Dent Wizard Smart Repairs
New York, NY
01.2022 - 03.2023
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.
- Maintained and managed tire and hardware inventory with regular stock assessments.
- Inspected and maintained equipment to limit operational disruptions.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Analyzed vehicle data using advanced diagnostic equipment.
Poll Worker
NYC Board Of Elections
New York, NY
09.2019 - 12.2021
- Set up, monitored and maintained polling equipment.
- Monitored candidates and members of public for compliance with security, campaign and other procedures.
- Registered new voters for primary and general elections.
- Issued ballots and provided instruction on how to correctly mark choices.
- Checked addresses, IDs and registration cards.
- Opened and closed polling booths.
- Attended appropriate training sessions and information briefings.
- Maintained ballot secrecy and confidentiality.
- Issued and collected voter ballot papers.
- Reported progress and concerns to Duty Returning Officer and Presiding Officer.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Exterminator
Angleo Pest Control
New York, NY
08.2017 - 01.2019
- Educated and advised customers on preventive measures to reduce pest infestations.
- Complied with safety guidelines and regulations with during pest control processes.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Applied chemical solutions on building surfaces to eliminate pests.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Prepared reports and kept detailed records of pest control activities.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Inspected commercial and residential buildings and structures for pest issues.
- Adhered to most stringent safety procedures when applying chemicals.
Education
High School Diploma -
Alfred E. Smith Career & Technical Education HS
The Bronx, NYSkills
- Battery Changes
- Corrective Maintenance
- Mounting Expertise
- Installation and Repair
- Circuits and Wiring
- Equipment Maintenance
- Detail Orientation
- Facility Upkeep
- Registration Processing
- Internal and External Communications
- Clerical Support
- Greeting Visitors
Timeline
Porter
Bing Cleaning Serive
08.2023 - 08.2025
Wheel Technician
Dent Wizard Smart Repairs
01.2022 - 03.2023
Poll Worker
NYC Board Of Elections
09.2019 - 12.2021
Exterminator
Angleo Pest Control
08.2017 - 01.2019
Maintenance Worker
NYC Housing Authority
High School Diploma -
Alfred E. Smith Career & Technical Education HS