Jamal Robinson
Frisco,Texas
Summary
Seeking an opportunity to troubleshoot, plan, and work in a team setting to accomplish company objectives including leveraging communication skills to manage business relationships and develop talent. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Property Manager I
RJ Residential
04.2023 - Current
- Provided the leadership vision with the team that coordinated and executed project communications and sales strategies that ensured timely and accurate distribution of information, documentation, and issue resolution to all appropriate team members
- Was responsible for assisting in the day-to-day operations of the company
- Worked closely with the property management team to set and/or implement goals
- Solved customer issues with operations team and collaborated on ways that could improve the customer experience, including resolving issues and complaints quickly and efficiently
- Developed strategic opportunities with outside vendors that helped company growth each year by 5%
- Was successful in recognizing, developing and delegating administrative duties to young talent that included coaching, hiring, and training new recruits
- Worked closely with the team to Develop operations systems which meant that collaborated and developed the process for receiving product, equipment utilization, inventory management, and shipping and cost efficiently
- Provided and maintained a safe and healthy work environment by establishing company guidelines, then following through, enforcing standards and procedures, to keep the company within state and federal regulations
- Communicated all operating policies and/or issues at department meetings
- Accomplish operations and organization mission by completing related results as needed
- Implemented a sales strategy that utilized social media, direct sales, and customer awareness through engagement, emails and direct mailings
- Created sub-contracts with vendors for rehab and construction work on several projects in Texas and Louisiana
- Created budgets for various projects to meet company deadlines by scheduled goals
- Worked with various lenders and negotiated loan terms that met the company financial goals
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Field Linehaul Support Rep
Fed Ex Ground
05.2021 - 01.2023
- Worked closely with linehaul team on mainline dispatch and purchase set up and oversight to ensure that drivers were matched with their loads and that met arrival and departure deadlines
- Conducted daily foreign equipment trailer reports to keep company records established as to what non-company equipment was available or scheduled to be returned
- Conducted accident reports on all Fed Ex ground company equipment from Hutchins Hub
- Conducted tractor inspections on all contracted carriers with company to ensure that met DOT standards of FedEx Corporation
- Conducted RPS yard checks and foreign trailer checks on all missing trailers and created reports on current trailer inventory
- Dispatched drivers with loads contingent with company focus strategy
- Conducted the data entry and records management of Denver Hub IVMR accounts
- Conducted tracking of all freight carrier mileage records into TMS system
- Maintained daily yard check and daily reports of all trailers to help department meet its challenges in maintaining up to date information regarding location and availability of all foreign equipment
- Responsible for dispatch of drivers carrying freight as well as acclimation of drivers into TMS mobile trip system.
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Trained new support representatives, ensuring a consistent level of service quality across the team.
- Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
- Conducted regular reviews of support tickets to identify patterns and opportunities for optimization.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Actively participated in team meetings, sharing insights on best practices and potential improvements.
- Assisted in the development of support policies, procedures, and guidelines to ensure consistency across the organization.
- Streamlined support processes for increased efficiency and improved response times.
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Offered assistance in implementing and developing training programs.
- Collaborated with cross-functional teams to identify and resolve recurring product issues.
- Awarded Support Representative of the Month multiple times due to exceptional performance metrics.
- Reduced overall average handle time by identifying underlying root causes behind common user inquiries.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Monitored system performance to identify potential issues.
Orientation Coordinator
Compass Counseling
09.2017 - 09.2019
- Worked closely with substance abuse counselors to develop and implement orientation program for client entry into counseling programs
- Provided critical administrative and office support during orientation intake and release of clients in rehabilitation
- Managed high volume of incoming calls, emails per day from customers.'
- Conducted meetings, and provided leadership skills that demonstrated ability to build rapport and trust with clients and was responsible for Tracking progress, reports status and making necessary adjustments to achieve program objectives
- Created resource strategy that was implemented to help clients restructure their lives through continued education, housing and employment assistance.
- Implemented innovative icebreaker activities that encouraged interaction between new students from diverse backgrounds.
- Evaluated program success through surveys and feedback from participants, implementing improvements based on data analysis.
- Developed an extensive training curriculum for Orientation Leaders that increased overall staff competency in facilitating engaging small-group discussions.
- Contributed to higher retention rates among first-year students through proactive outreach and ongoing support during their transition into college life.
- Collaborated with various departments to develop informative presentations about campus resources and services.
- Established partnerships with local businesses to secure sponsorship and support for orientation initiatives.
Education
Bachelor of Science - Biblical Studies
Shalom Bible College And Seminary
4007 High St, West Des Moines04.2019
Associate of Arts - Advanced Data Processing
Trinity Valley College
100 Cardinal Drive, Athens ,TX 7575107.2015
Some College (No Degree) - Data Processing
Coastal Bend College
3800 Charco Rd, Beeville, TX 78102Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
- Negotiation
- Contract Management
- Customer Service
- Decision-Making
- Computer Skills
- Effective Communication
- Positive Attitude
- Problem-Solving
- Excellent Communication
- Team Collaboration
Certification
- Osha 10 General Safety trained
- Osha 10 Construction Safety trained
- Certified Data Entry Specialist
- Certified Computer Information Systems operator
- Certified DOT Inspector
- B.A. Biblical studies graduating Summa cum laude Shalom Bible College, Minor Business and real estate.
- Certified forklift operator class 1-7 pit.
- CPR and bloodborne pathogen trained.
- Proficient in MS office Suite, word, excel, MS teams and outlook.
- Covid vaccinated 3x
Awards and personal achievements
- 2-Time recipient of the Bravo Zulu award while working for FedEx corporation
- Former brick mason that loved building fireplaces and stonework
- Present manager in property management company
- Graduated B.A. Biblical studies graduating summa Cum laude
- In my personal time I like to spend it travelling, driving, helping my wife’s printing business grow, watching football, fishing, going to church, watching movies and researching new ideas and products.
Timeline
Property Manager I
RJ Residential
04.2023 - Current
Field Linehaul Support Rep
Fed Ex Ground
05.2021 - 01.2023
Orientation Coordinator
Compass Counseling
09.2017 - 09.2019
Bachelor of Science - Biblical Studies
Shalom Bible College And Seminary
Associate of Arts - Advanced Data Processing
Trinity Valley College
Some College (No Degree) - Data Processing
Coastal Bend College