Summary
Overview
Work History
Education
Skills
Timeline
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Jamanda Holiday

Summary

Experienced professional focused on meeting or exceeding objectives seeking Work From Home Agent position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Results-driven professional seeking position as Work From Home Agent. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.

Overview

28
28
years of professional experience

Work History

Customer Service Representative Remote

Dynata
Birmingham, AL
01.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Promptly responded to inquiries and requests from prospective customers.
  • Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Sales Representative

Walmart
Fairfield , AL
06.2013 - 01.2022
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Organized sales paperwork, presented proposals and finalized contracts.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Answered customers' questions regarding products, prices and availability.
  • Managed friendly and professional customer interactions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.

Housekeeper

Double Tree Hotel By Hilton
Birmingham, AL
02.2008 - 06.2013
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.

Cashier

McDonald's
Birmingham, AL
01.2000 - 06.2013
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

No Degree - Cosmetology Education

T.A. Lawson State Community College
Birmingham, AL

Associate of Business Administration - Accounting And Business Management

T.A. Lawson State Community College
Birmingham, AL
05.2000

Skills

  • Understanding Customer Needs
  • Call Documentation
  • Responding to Difficult Customers
  • Call Center Operations
  • Strong Telephone Etiquette
  • Calm and Professional Under Pressure
  • Call Control
  • Client Relationships
  • Team Goals

Timeline

Customer Service Representative Remote

Dynata
01.2022 - Current

Sales Representative

Walmart
06.2013 - 01.2022

Housekeeper

Double Tree Hotel By Hilton
02.2008 - 06.2013

Cashier

McDonald's
01.2000 - 06.2013

No Degree - Cosmetology Education

T.A. Lawson State Community College

Associate of Business Administration - Accounting And Business Management

T.A. Lawson State Community College

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Jamanda Holiday