Jamani Fields
Bryans Road,MD
Summary
Driven professional with a track record of enhancing customer satisfaction at Snap Star Studios through expert problem resolution and exceptional customer service. Skilled in team collaboration and maintaining professionalism under pressure, I excel in fast-paced environments, consistently achieving high levels of accuracy in customer support and mail sorting tasks.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Snap Star Studios
07.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Mail Sorter
Yokota Post Office
03.2022 - 02.2023
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Collaborated with team members to ensure timely processing of high-volume mail shipments.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Assisted in the training of new employees, sharing best practices for efficient mail sorting processes.
Education
Henry E. Lackey Highschool
Indian Head, MD05.2025
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Calm and Professional Under Pressure
- Relationship Building
- Customer Relations
- Work Prioritization
Accomplishments
- Leader of fundraising division in my schools Honor Society
- Team captain on my schools football team
- Currently holding a 4.3 GPA
Timeline
Mail Sorter
Yokota Post Office
03.2022 - 02.2023
Customer Service Associate
Snap Star Studios
07.2021 - Current
Henry E. Lackey Highschool