Jamanthea Hollingsworth
Summary
Driven Insurance Agent with expertise in promoting insurance options, determining clients' needs and detecting potential clients. In-depth knowledge of claims processing, database management and correspondence. Outstanding analytical, interpersonal and organizational skills. Dedicated to expediently resolving insurance issues and exceeding client expectations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
Insure Help Agency LLC
Remote
04.2023 - 02.2024
- Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.
- Enhanced customer retention through effective relationship-building and follow-up strategies.
- Streamlined the insurance application process for clients, resulting in faster approvals and higher satisfaction rates.
- Collaborated with colleagues to develop targeted marketing campaigns geared towards potential health insurance clients.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
- Managed a diverse portfolio of health insurance accounts while consistently meeting sales targets and exceeding performance expectations.
Licensed Life Insurance Agent
American Income Life Insurance Company
Remote
11.2022 - 01.2023
- Enhanced client satisfaction by providing personalized insurance recommendations based on individual needs and financial goals.
- Streamlined the application process for clients, ensuring timely submission and approval of life insurance policies.
- Effectively managed a diverse client portfolio, resulting in strong retention rates and ongoing referrals.
- Cultivated strong relationships with underwriters to facilitate smooth policy issuance and expedited approvals for clients.
Customer Service Associate
Walgreens
3000 N Alafaya Trl, Orlando Fl 32826
10.2021 - 11.2022
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL05.2022
Skills
- Claims Processing
- HIPAA Knowledge
- Enrollment Processing
- Objection Handling
- Goal-Oriented
- Adaptability
- Inbound Call Management
- Compliance Knowledge
- Sales Techniques
- Problem Solving
- Goal Oriented
- Time Management
Certification
- Licensed Life and Health Insurance Agent - 2 years
Timeline
Licensed Health Insurance Agent
Insure Help Agency LLC
04.2023 - 02.2024
Licensed Life Insurance Agent
American Income Life Insurance Company
11.2022 - 01.2023
Customer Service Associate
Walgreens
10.2021 - 11.2022
Associate of Arts - General Studies
Valencia College