Jamar Brogdon
Winston-Salem,NC
Summary
Goal-driven service manager offering couple years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation while also possessing the ability to be coached.
Overview
3
3
years of professional experience
Work History
Event Coordinator
Book Cheers NC
Winston-Salem, NC
08.2024 - Current
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Collaborated with clients to identify their goals and expectations from the event.
- Provided on-site support during the day of the event including problem solving if necessary.
- Worked closely with audio visual technicians and other technical personnel in setting up equipment at the venue.
- Managed on-site event staff and volunteers, providing training and supervision to ensure high levels of service.
Service Manager
Goodberry's Frozen Custard
Durham, NC
06.2021 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Managed company's physical finances (Cash)
- Resolved customer complaints in a timely manner.
- Monitored service performance metrics to identify areas of improvement.
- Trained new employees on the use of customer relationship management software systems.
- Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
- Addressed customer questions and concerns regarding products and services.
- Coordinated with sales and marketing teams to develop service offers and promotions.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
High School Diploma -
Northern High School
Durham, NC06-2024
Skills
- Conflict Resolution
- Relationship Building
- Strategic business planning
- Service Documentation
- Multiple Priorities Management
- Customer Service Management
Timeline
Event Coordinator
Book Cheers NC
08.2024 - Current
Service Manager
Goodberry's Frozen Custard
06.2021 - Current
High School Diploma -
Northern High School