Jamar Coleman

Work History

Bay Area Fastrak

03.2018 - 02.2023

Identified and resolved problems through root cause analysis and research.
Validated results and performed quality assurance to assess accuracy of data.
Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
Performed system analysis, documentation, testing, implementation and user support for platform transitions.
Collected, arranged and input information into database system.
Generated reports detailing findings and recommendations.
Gathered, organized and input information into digital database.
Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
Documented procedures and business processes and shared information with appropriate stakeholders.
Researched and recommended process improvements designed to mitigate operational and financial risk.
Investigated and addressed system issues to enhance usability and improve functionality.
Conducted regular reviews of operations and identified areas for improvement

Foreign Auto Service

01.2017 - 02.2018

Inspected and tested equipment, machinery and components to diagnose issues, recognize defects and determine appropriate repairs.
Identified mechanical problems and determined best solutions for correction.
Frequently diagnosed mechanical problems and determined how to correct issues.
Coordinated installation of systems, machinery and components.
Completed root cause analysis, logged faults and prepared system reports.
Implemented preventive maintenance measures to decrease emergent issues.
Developed and coordinated effective predictive, preventive and corrective maintenance approaches.
Changed vehicle oil and replaced filter.
Test drove vehicles to determine problems and test repairs.
Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Inspected customer vehicles for wear, tear and damage from accidents.
Inspected damaged vehicles to estimate repair labor cost and required parts expense.

Quality Staffing

01.2008 - 01.2016

Taking inbound telephone calls, providing excellent Customer Service to customers and clients, serving as resource and problem solver, Ensuring and providing quality service to both internal and external customers, Managing and responding to multiple email accounts, Ability to work in fast-paced environment, while managing multiple tasks, highly organized, with strong attention to details
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records

Chevron/Texaco

01.2007 - 01.2008

Data entry, contact customers regarding accounts, verify charges, faxing, filing, account balancing, answer inbound calls, handle large accounts, train new employees, assist in special projects, and create letters
Systems, , Falcon, and Lotus Notes
Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Analyzed large amounts of data to find patterns of fraud and anomalies.
Contacted customers directly to notify of fraudulent activity and minimize impacts.
Produced detailed reports of fraud investigations and presented findings to senior management.
Performed risk assessments to determine level of fraud risk and prioritize investigations.