Jamar Davis
Lancaster,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Benefit Claim Representative
CVS Healthcare
03.2023 - 11.2023
- Worked productively in fast-moving work environment to process large volumes of claims.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Followed up with customers on unresolved issues.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Updated claims system to track claim status and provide relevant information to other department.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Customer Service Representative
Walmart
03.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
Education
Lancaster High School
Lancaster, TX 08.2018 - 05.2022
Skills
- Microsoft Office
- Customer Relations
- Customer Service
- Call Center Operations
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Retail Sales Customer Service
Timeline
Benefit Claim Representative
CVS Healthcare
03.2023 - 11.2023
Customer Service Representative
Walmart
03.2022 - 03.2023
Lancaster High School
08.2018 - 05.2022