Jamar Deans
Starkville,MS
Summary
Accomplished Front Desk Agent at Baptist Memorial Hospital, renowned for elevating guest experiences and streamlining operations. Excelled in customer service and problem-solving, significantly enhancing guest satisfaction. Proficient in Microsoft Office and hotel management software, adept at balancing meticulous administrative support with empathetic guest interactions. Achieved notable retention rates through exceptional service delivery.
Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
14
14
years of professional experience
Work History
Front Desk Agent
Baptist Memorial Hospital
03.2018 - Current
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enforced policies and procedures to increase efficiency.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Kept accounts in balance and ran daily reports to verify totals.
- Monitored staff performance and provided feedback and guidance.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Customer Service Representative
Dollar General
02.2011 - 09.2017
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
WestPoint High School
West Point, MS05-2010
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Listening skills
- Microsoft office
- Front office support
- Administrative support
- POS systems
- Clerical duties
- Documentation
Languages
English
Full Professional
Timeline
Front Desk Agent
Baptist Memorial Hospital
03.2018 - Current
Customer Service Representative
Dollar General
02.2011 - 09.2017
High School Diploma -
WestPoint High School
Similar Profiles
Alexandria GordonAlexandria Gordon
CNA at Baptist Memorial HospitalCNA at Baptist Memorial Hospital
Cherity HoganCherity Hogan
Front Desk Receptionist at Baptist Memorial HospitalFront Desk Receptionist at Baptist Memorial Hospital
William MartinWilliam Martin
Student Nursing Intern/Extern at Baptist Memorial Hospital - Golden TriangleStudent Nursing Intern/Extern at Baptist Memorial Hospital - Golden Triangle