Jamar Dukes
Kalamazoo,MI
Summary
Proven leader with a track record of enhancing customer experience and improving staff performance at Taco Bell. Skilled in CRM and creative problem-solving, successfully raised customer satisfaction rates through effective issue resolution and team mentorship. Demonstrates exceptional account management and customer relations, driving loyalty and repeat business.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Speedway
Kalamazoo , Mi
10.2023 - 09.2024
- Maintained clean and orderly work station.
- Cleaned up gas and other spills in accordance with spill procedures.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Facilitated sales of services and goods.
- Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
- Followed strict security protocols during shift changes and cash drops to prevent theft or loss incidents.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
Cook
Wings Ect
Kalamazoo, MI
10.2023 - 09.2024
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Communicated closely with servers to fully understand special orders for customers.
General Manager
Taco Bell
South Bend , IN
04.2021 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Crew
Rallys Fast Food Resturant
South Bend , IN
05.2019 - 03.2021
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Improved team morale, leading to increased productivity and reduced turnover.
- Worked front counter, drive-thru and other areas.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Replenished serving stations with fresh food and cleaned up spills.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Biological Sciences
Kalamazoo Valley Community College
Kalamazoo, MISouth Bend Virtual Academy
South Bend, IN06.2021
Skills
Account management
Timeline
Customer Service Representative
Speedway
10.2023 - 09.2024
Cook
Wings Ect
10.2023 - 09.2024
General Manager
Taco Bell
04.2021 - 10.2023
Crew
Rallys Fast Food Resturant
05.2019 - 03.2021
Biological Sciences
Kalamazoo Valley Community College
South Bend Virtual Academy