Jamar Massey
Sharon Hill,PA
Summary
Hardworking and skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Skillfully detects contraband during cell searches.
Overview
4
4
years of professional experience
Work History
Store Team Member
Chick-fil-A
07.2024 - Current
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Cleaned counter areas, floor to meet safety and sanitation regulations.
Correctional Commissary Officer
George W. Hill Correctional Facility
03.2021 - 07.2024
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
- Increased customer satisfaction by efficiently bagging groceries and assisting with carry-out services.
- Inspected items for defects and damage.
- Assembled boxes, cartons and containers to package items.
- Sorted and stacked finished items.
Education
High School Diploma -
Upper Darby High School
Drexel Hill, PA06.2008
Skills
Cleanliness and hygiene
Workplace Safety
Store maintenance
Reliability and punctuality
Goal-oriented mindset
Brand representation
Supply Chain Understanding
POS System Operation
Friendly and Helpful
Customer Service
Reliable and Responsible
Strong Communication and Interpersonal Skills
Team Cooperation
Team building
Honest and Dependable
Team Leadership
Customer Assistance
Decision-Making
Store Policies and Procedures
Timeline
Store Team Member
Chick-fil-A
07.2024 - Current
Correctional Commissary Officer
George W. Hill Correctional Facility
03.2021 - 07.2024
High School Diploma -
Upper Darby High School