Jamar Ryals
Multi Professional
Manchester,CT
Summary
Outgoing individual offering extensive knowledge on hospitality etiquette, food preparation and superior customer service. Motivated computer professional with more than 15 years of experience in computer installation,repair and maintenance. Since my childhood to adulthood many different jobs what is the same and i never take for granted is punctuality ,appearance,and the ability to work under pressure. Highly efficient person well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
28
28
years of professional experience
4
4
years of post-secondary education
Work History
Associate
Amazon
Windsor, CT
04.2021 - 04.2022
- Worked varied hours to meet seasonal and business needs.
- Managed customer relations through communication and helpful interactions.
- Worked with vendors to resolve equipment failures.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Recommended equipment upgrades to supervisor.
Catering Chef
Maneely's
South Windsor, CT
01.2018 - 12.2021
- Conceptualized menus to account for dietary restrictions, food allergies and personal requests.
- Traveled across the state to provide exceptional service, offering critically-acclaimed catering in various settings.
- Observed federal and local kitchen safety regulations to prevent food borne illnesses.
- Followed all safety instructions to avoid injuries when operating heavy equipment in kitchen.
- Cooked for large groups of people and managing various types of food for large events.
- Crafted exciting catering options for clients.
- Disciplined and dedicated to meeting high-quality standards.
Team Leader
Tire Rack
Windsor, CT
09.2019 - 07.2021
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with colleagues to create prototypes for designs and training materials.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Participated in cross-functional team-building activities.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Confirmed confidential budget reports remained up-to-date for manager.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Owner/Operator
Wise Wireless
Hartford, CT
05.2015 - 11.2019
- Managed day-to-day business operations.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Optimized team hiring, training and performance.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
- Repaired mobile devices
Dock Supervisor
Lanter
South Windsor, CT
01.2018 - 07.2019
- Performed pre-shift and post-shift inspections of dock equipment.
- Reported and established key performance metrics to monitor and meet company goals.
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
- Loaded trucks and properly secured items to prevent damage during transportation.
- Utilized forklifts and pallet jacks to safely move merchandise and minimize loss.
- Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.
- Kept storage areas organized, clean and secure to fully protect company assets.
Manager
Metro Pcs A&Z Wireless
Bloomfield, Ct
01.2016 - 01.2019
- Listened attentively to any guest questions and concerns
- Motivated other co workers to perform at the best of their ability
- I came up with weekly and monthly deals also many other ways to market the store such as face painting events for kids WWE Monday night Raw ticket giveaways.With the experience and skills i have i was able to start a repair service for the guest for any electronic, laptop,tablet, or smartphone.For guest such as seniors or anyone uncomfortable with using smart phones i gave free classes on how to operate the device and tips and tricks to make it more comfortable.
- Recruited and hired top performers to add talent and value to department.
- Onboarded new employees with training and new hire documentation.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Maximized performance by monitoring daily activities and mentoring team members.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
Sales/technician
Universal Rhythm
Hartford, Ct
01.2014 - 01.2016
- Helped guest with utility and cell phone bills. Helped open and closed store help with various maintenance duties around the store. Handled phone calls assisting customers with any and all questions concerns and knowledge of store items. Always delivered the best customer service and communicated well.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Exceeded goals for new accounts in single sales cycle.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Saute Chef(shift Leader)
Noodles and company
West Hartford, Ct
01.2011 - 01.2014
- Assisted guest making menu choices in an helpful and informative fashion. Delivered exceptional service by greeting and serving guest in a timely and friendly fashion. Maintained knowledge of menu items, garnishing,and preparation methods. Effectively communicated with staff on guest allergies, dietary needs and other special request.
- Sauteed and seasoned meats, pastas and vegetables to customer taste preference.
- Prepared sauces and garnishes to complement sauteed menu items.
- Leveraged scales, dishers and ladles to monitor portion control.
- Performed thorough quality checks of food plating and presentation.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business.
- Set up work stations and prepped food for dishes to increase productivity during busy mealtimes.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
Supervisor
Against all odds
Manchester, Ct
01.2004 - 01.2008
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Set overall vision and provided team leadership.
- Interviewed, hired and trained new employees for production positions.
- Coordinated employee schedules to keep pace with business needs and meet company demands.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Manager
My Father’s Place
Hartford, Ct
01.2002 - 01.2005
- Managed open and closing duties, including prep and restock, also reconciliation of cash drawer.Check deliveries and sign off on received items.Provided exceptional quality service.Effectively used stocked to prevent profit loss
- Identified opportunities to increase revenue,decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.
Education
High School Diploma -
Bloomfield High School
Bloomfield, CT 08.1998 - 06.2002
No Degree - Liberal Arts And General Studies
Capitol Community
Hartford, CT 05.2001 -
No Degree - Computer Networking And Telecommunications
Manchester Community College
Manchester, CT 05.2001 -
Skills
Effective communicationComputer and technology literacyProblem solving and creativityDiversity sensitivityLeadership and managementPositive energy and attitudeProfessionalism and work ethicTime ManagementCreativityDecision makingAdaptabilityConflict ResolutionListeningSocial media marketingProject managementCritical ThinkingSocial Skills
Cash Handling
Safety processes and procedures
Staff education and training
Employee Evaluation
Complaint resolution
Good Telephone Etiquette
Excellent Communication
Cultural Awareness
Teambuilding
Timeline
Associate
Amazon
04.2021 - 04.2022
Team Leader
Tire Rack
09.2019 - 07.2021
Catering Chef
Maneely's
01.2018 - 12.2021
Dock Supervisor
Lanter
01.2018 - 07.2019
Manager
Metro Pcs A&Z Wireless
01.2016 - 01.2019
Owner/Operator
Wise Wireless
05.2015 - 11.2019
Sales/technician
Universal Rhythm
01.2014 - 01.2016
Saute Chef(shift Leader)
Noodles and company
01.2011 - 01.2014
Supervisor
Against all odds
01.2004 - 01.2008
Manager
My Father’s Place
01.2002 - 01.2005
No Degree - Liberal Arts And General Studies
Capitol Community
05.2001 -
No Degree - Computer Networking And Telecommunications
Manchester Community College
05.2001 -
High School Diploma -
Bloomfield High School
08.1998 - 06.2002