JAMAR WADE
Bronx
Summary
Experienced operations and customer service professional with 15+ years of success in utilities, water systems maintenance, technical service, and telecommunications sales. Proven ability to operate treatment systems, troubleshoot equipment, meet performance goals, and deliver exceptional customer service. Strong background in regulatory compliance, technical troubleshooting, and revenue generation.
Overview
21
21
years of professional experience
Work History
Watershed Maintainer
New York City Department of Environmental Protection
Yonkers, NY
10.2024 - Current
- Operate and maintain water treatment facilities, reservoirs, aqueducts, and shaft systems.
- Monitor and control treatment processes using SCADA and PLC systems.
- Collect and analyze water samples; maintain accurate compliance logs and regulatory documentation.
- Assist with chemical feed systems, leak management, and inspection reporting.
- Adhere strictly to environmental, health, and safety standards; operate in confined spaces and extreme weather conditions.
- Serve on emergency response teams and perform physically demanding operational duties.
Inbound Retention Manager
Altice USA
New York, NY
08.2018 - 11.2023
- Increased customer retention by upgrading and selling digital, internet, and telephony services.
- Consistently met or exceeded retention and revenue goals across all product lines.
- Resolved escalated customer concerns using active listening and solution-based strategies.
- Communicated competitive offers and promoted long-term customer loyalty.
- Provided billing support and technical troubleshooting for internet, cable, and phone services.
- Served as liaison between marketing and customers to strengthen brand trust.
Filtration Technician
DS Services of America
New York, NY
06.2014 - 08.2018
- Installed high-capacity commercial water filtration systems, plumbed coolers, ice machines, and coffee systems.
- Performed preventative maintenance to ensure water quality and equipment efficiency.
- Delivered on-site technical support and troubleshooting services.
- Managed service routes across NY, NJ, CT, and PA.
- Maintained commercial vehicles and ensured safe operation at all times.
- Generated additional revenue through equipment and product sales.
Senior Sales Consultant
Verizon Wireless
New York, NY
05.2005 - 09.2013
- Consistently exceeded sales quotas across mobile devices, broadband, home services, and accessories.
- Built and maintained a strong customer base while reducing churn.
- Resolved technical and service issues efficiently to maintain customer satisfaction.
- Processed financial transactions and reconciled daily cash reports accurately.
- Stayed current on industry trends and competitive products.
Education
Computer Network Operations
Katherine Gibbs School
New York, NYSkills
- SCADA & PLC Systems
- Water Treatment Operations
- Technical Troubleshooting
- Regulatory Compliance
- Customer Retention & Sales
- Microsoft Word, Excel & PowerPoint
Timeline
Watershed Maintainer
New York City Department of Environmental Protection
10.2024 - Current
Inbound Retention Manager
Altice USA
08.2018 - 11.2023
Filtration Technician
DS Services of America
06.2014 - 08.2018
Senior Sales Consultant
Verizon Wireless
05.2005 - 09.2013
Computer Network Operations
Katherine Gibbs School