Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Jamara Aldae

Lancaster,PA

Summary

Compassionate Personal Care Assistant with experience in assisting individuals with daily living activities, health care tasks, and providing emotional support. Strengths include effective communication, problem-solving abilities, and a strong sense of empathy. Significant impact made in previous roles by enhancing patient comfort, dignity, and quality of life through dedicated service and personalized care.

Overview

11
11
years of professional experience

Work History

Personal Care Assistant

By Your Side Homecare
Lancaster, PA
01.2020 - Current
  • Helped clients with daily self-care routines, including bathing, dressing, grooming, and toileting.
  • Accompanied clients to necessary medical appointments and provided transportation services.
  • Performed various housekeeping tasks such as laundry, vacuuming, dusting, mopping floors, and changing bed linens.
  • Prepared meals based on specific dietary needs, providing assistance with feeding as necessary.
  • Monitored environment for safety of patients and promptly responded to emergency situations.
  • Utilized adaptive equipment including wheelchairs, walkers, and canes as required.
  • Maintained a high standard of compassionate care for all patients.

Personal Caregiver

CareGivers America
Lancaster, PA
12.2018 - 01.2020
  • Accompanied clients on outings, including doctor appointments and various errands.
  • Kept detailed notes about the progress of each patient's health status.
  • Carried out various light housekeeping responsibilities including bed linen changing, dishwashing, and floor vacuuming.
  • Provided assistance to patients with bathing, dressing, and grooming needs.
  • Administered medications as per care plan instructions.
  • Monitored patients for any changes in their physical, emotional, mental, or behavioral condition as well as injuries.
  • Delivered compassionate patient care to all clients.

Personal Care Aide

Evergreen Estates Retirement Community
Lancaster, PA
03.2017 - 12.2018
  • Aided clients with personal care activities such as bathing, dressing, grooming and toileting.
  • Supported daily activities by completing tasks including bed making, floor sweeping, and surface disinfection.
  • Provided companionship to elderly and disabled clients within various residential settings.
  • Prepared meals based on dietary needs and provided feeding assistance when necessary.
  • Aided physical therapists in improving strength, coordination, balance, and flexibility through exercise implementation.
  • Participated in recreational activities with clients including reading books and playing cards or board games.
  • Used necessary adaptive equipment such as wheelchairs, walkers, or canes.
  • Alerted supervisor promptly about any observed alterations in mental state or physical health.
  • Maintained clean and well-organized environment for client happiness and safety.

Customer Service Representative

The Jay Group
Lancaster, PA
10.2015 - 02.2017
  • Provided accurate information on products and services to answer customer inquiries.
  • Maintained a high standard of professionalism in resolving customer complaints to ensure overall customer satisfaction.
  • Provided comprehensive customer service, including product selection, ordering, billing, returns, exchanges, and technical support.
  • Kept accurate documentation of customer interactions to facilitate future reference.
  • Monitored order progress to ensure prompt receipt of goods or services.
  • Effectively handled tense situations by maintaining a calm and professional attitude.
  • Provided personalized assistance and support to customers, resulting in the development of strong relationships.
  • Handled various channels of communication including inbound calls, chats and emails to ensure optimal customer service.

Customer Service Manager

McDonald's Restaurant
Lancaster, PA
09.2013 - 09.2015
  • Implemented training programs to boost the performance of team members.
  • Resolved employee conflicts by effectively communicating company policies and procedures.
  • Provided cross-training to employees for maintaining role coverage.
  • Performed opening, closing, and shift change functions meticulously to uphold daily operational standards.
  • Recruited and hired qualified candidates for vacant positions.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Delegating work to staff while setting priorities and goals.
  • Planned and led team meetings to review business results.

Education

High School Diploma -

JP McCaskey
Lancaster, PA
05-2013

Skills

  • Compassionate patient care
  • Household organization
  • First-aid and CPR
  • Personal Hygiene Assistance
  • Emotional Support
  • Direct Patient Care
  • Adaptable under pressure

Affiliations

  • daily walks
  • read
  • Community Activity
  • School Participant

Languages

Spanish
Limited

References

References available upon request.

Timeline

Personal Care Assistant

By Your Side Homecare
01.2020 - Current

Personal Caregiver

CareGivers America
12.2018 - 01.2020

Personal Care Aide

Evergreen Estates Retirement Community
03.2017 - 12.2018

Customer Service Representative

The Jay Group
10.2015 - 02.2017

Customer Service Manager

McDonald's Restaurant
09.2013 - 09.2015

High School Diploma -

JP McCaskey

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Jamara Aldae