Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamara Causey

Houston

Summary

Highly motivated and detail-oriented individual seeking an entry level position in technology. Strong passion for technology and a desire to build a career with a dynamic, growth-oriented company. Committed to continuous learning and growth in the field, with a willingness to work collaboratively in a team environment.

Overview

8
8
years of professional experience

Work History

Licensed Insurance Sales Agent

Allstate Insurance Co.
04.2023 - Current
  • Distribute policy proceeds after a claim is submitted and approved.
  • Recommend risk management strategies that fit clients' personal risk profiles.
  • Prepare and present detailed reports on the progress of initiatives to management.
  • Complete administrative tasks including maintaining records and handling policy renewals.
  • Track insurance claims to ensure client and company satisfaction.
  • Describe the advantages and disadvantages of different policies to promote the sale of insurance plans.
  • Create and implement marketing strategies to compete with other individuals or insurance companies.
  • Respond to clients’ insurance-related questions and issues.
  • Remote

Senior Customer Support Executive

DISA Global Solutions
05.2022 - 03.2023
  • Retained customer loyalty, finding best possible solutions for each issue or concern.
  • Managed payment and delivery of customer orders.
  • Helped new team members learn to navigate technical systems for ordering, account updates and other actions. Submitted customer service team tracking orders to distribution team, tracking progress and keeping customers informed of delivery delays.
  • Remote

Reservations Customer Success Associate

American Airlines
01.2021 - 03.2022
  • Drove sales by promoting trendy destinations, tour packages and travel services.
  • Helped passengers find designated locations for baggage checking and aircraft boarding.
  • Managed formal travel needs, tickets and travel insurance paperwork.
  • Calculated travel fares and service fees to offer competitive pricing structures.
  • Coordinated entire trips, planning routes and itineraries, organizing accommodation and computing fees.

Technical Services Technician

Kelly Connect
05.2017 - 10.2020
  • Restored performance by completing basic repairs of hardware, software and equipment.
  • Helped users via telephone to diagnose and triage problems.
  • Oversaw daily performance of computer systems.
  • Managed system performance by monitoring operations and correcting routine issues.
  • Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures.
  • Concurred with user support specialists to manage bigger projects requiring system analytics.

Education

Certification - Information Security and Cybersecurity

Northeast Wisconsin Technical College
Green Bay, WI
06.2023

Bachelors of Science - Biology

Texas Southern University
Houston, TX
05.2022

Skills

  • Microsoft Word, Office, and Outlook
  • Data Security
  • DDoS Prevention
  • Cryptography
  • Business Continuity
  • Erecting Firewalls
  • Cybersecurity
  • Information Protection
  • Disaster Recovery
  • Eligibility
  • Determination
  • Document Filing
  • HIPAA Compliance

Timeline

Licensed Insurance Sales Agent

Allstate Insurance Co.
04.2023 - Current

Senior Customer Support Executive

DISA Global Solutions
05.2022 - 03.2023

Reservations Customer Success Associate

American Airlines
01.2021 - 03.2022

Technical Services Technician

Kelly Connect
05.2017 - 10.2020

Certification - Information Security and Cybersecurity

Northeast Wisconsin Technical College

Bachelors of Science - Biology

Texas Southern University

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