JaMara McDuffie
Dillon,SC
Summary
Dedicated and focused professional, motivated to maintain customer satisfaction and contribute to the company success. Proven ability to establish rapport with clients and exceed expectations. Reliable and driven, with strong time management and prioritization abilities. I’m a team player with a track record of consistently delivering exceptional customer service.
Overview
10
10
years of professional experience
Work History
Resident Care Coordinator
Wren Creek Estates
Florence, SC
05.2022 - 09.2022
- Act as Manager on Duty for assigned shift in absence of Administrator or HSD
- Deals appropriately with family member and visitor concerns or complaints, documenting the issues and actions taken through appropriate reporting mechanism
- Manages minor physical plant issues that arise during assigned shift, reporting as necessary to HSD or administrator
- Makes caregiver shift assignments and ensures that assigned duties are completed in a satisfactory manner
- Monitors performance of caregivers for compliance with established policies and procedures, and to ensure quality resident care
- Reports caregiver performance issues to HSD or administrator and provides input for caregiver performance evaluations
- Manages shift coverage when staff members call in sick for oncoming shifts
- Participates in caregiver orientation and training
- Responsible for scheduling and other staffing duties, as requested
- Conducted building tours when requested
- Communicate with family members, physicians, and other outside healthcare providers, such as hospice, wound care, PT, OT, pharmacy
- Exercises independent discretion in responding to resident emergencies, determining need for and contacting emergency services, and/or physicians and family
- Documents observations, concerns, changes in resident conditions to HSD or administrator
- Participates in in-service training
- Assists in securing staff for absences, leaves, etc., adjusting schedules as required
- Maintains records on vacations, sick leave of absence, holidays, excused and unexcused absences, recommends appropriate actions
- Assists in administering the uniform policy for the facility
- Assist residents with activities of daily living including bathing, dressing, grooming, toileting, eating, and transferring, and mobility
- Engages residents in meaningful conversations, socialization, and activity while providing personal care assistance
- Assists in the dining room during residents meal time.
Customer Service Representative
Teleperformance
Remote
01.2021 - 04.2022
- Provide great customer service through calls and online services
- Troubleshoot devices such as cellular phones, hotspots, and data services
- Navigate multiple software programs and databases all while speaking with customers
- Proficiently and accurately verify customers and provide information
- Handle billing issues and can de-escalate situations in a timely fashion.
Cashier Team Lead
Cookout
Dillon, SC
04.2012 - 09.2018
- Monitored areas for security issues and safety hazards.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items and join reward programs.
- Facilitated and logged store opening, closing and shift changes.
- Responsible for working with new employees and training them on current protocols and procedures
- Working with a team daily to achieve store objectives
- Multi-tasking responsibilities to fulfill necessary requirements to ensure that the restaurant runs efficiently
- Interact with customers to make their store experience memorable
- Maintained high standards of customer service during high-volume, fast-paced operations
- Communicates clearly and positively with coworkers and management
- Mastered point-of-service (POS) computer system for automated order taking
- Handles currency and credit transactions quickly and accurately
- Follows procedures for safe food preparation, assembly, and presentation
- Assist management with inventory control and stock ordering
- Resolve complaints promptly and professionally.
Vet Technician
South Robeson Veterinary Clinic
Fairmont, NC
11.2016 - 05.2017
- Prepped animals for surgery, monitor and ran anesthesia
- Recovered animals after a procedure has been performed
- Collected and read fecal and ear swabs
- Drawn blood works and read results, positioned and taken x-rays
- Gave medication to the animals that were in the day hospital and in the rescue kennels
- Filled & Dispensed medication as needed
- Performed venipuncture and intubation of animals; prepared animals sterilely for surgery
- Educated pet owner about preventative care health issues
- Consulted with clients prior to exams and procedures
- Provided wellbeing of animals during periods of treatment, recovery, and boarding
- Contributed to all customer service/clerical duties: answering phone lines, patient check in and check out
- Guaranteed clinic cleanliness for all facilities including holding areas, surgery suites, and examination rooms to prohibit the spread of infection and disease.
Pharmacy Technician
Walmart
Dillon, SC
06.2014 - 04.2016
- Assisted in the Pharmacy providing customers with answers about their medicine
- Properly filled and dispensed prescriptions
- Received and stocked medication inventory, verified invoices, and checked for outdated medications
- Performed office tasks such as filling prescriptions once they have been entered into the computer
- Answering phones, operating cash register, and maintaining prescription records
- Performed trouble shooting for clients with insurance issues to resolve problems
- Streamlined data management procedures, by reducing number of categorical inputs that reduced administrative work time by 25%
- Provided outstanding customer service, building rapport that drove client retention
- Directly assisted an average of 30 customers per day, responding to inquiries and problems
- Responsible for daily sales transactions
- Performed trouble shooting for clients with insurance issues to resolve problems.
Education
Master of Science - Healthcare Administration
Southern New Hampshire University
Manchester, NH12.2021
Bachelor of Science - Biology, Chemistry
Frances Marion University
Florence, SC05.2017
Skills
- Pharmacy Tech
- Patient Check In
- Customer Service
- Inventory & Stocking
- Cash Handling
- Veterinary Technician
- Payment Processing
- Caregiver
- Med Tech
- Customer Satisfaction
- Output Monitoring and Reporting
- Electronic Recordkeeping
Timeline
Resident Care Coordinator
Wren Creek Estates
05.2022 - 09.2022
Customer Service Representative
Teleperformance
01.2021 - 04.2022
Vet Technician
South Robeson Veterinary Clinic
11.2016 - 05.2017
Pharmacy Technician
Walmart
06.2014 - 04.2016
Cashier Team Lead
Cookout
04.2012 - 09.2018
Master of Science - Healthcare Administration
Southern New Hampshire University
Bachelor of Science - Biology, Chemistry
Frances Marion University
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